Do you mean that an agent on the phone doesn't know if there are
callers in line behind the current one or not? I had that question as
well. Perhaps not the best way, but I solved it by taking an extra
phone and setting it up as a static agent in the closet. Then I made
a light on my phone notify me of a call on that closet phone. This
way, the agent could see the other phone 'ring' via a light on their
phone and know a caller was waiting.
You could also do this via a web page that can monitor a queue.
http://sourceforge.net/project/showfiles.php?group_id=178880&release_id=454063
Todd
On Feb 25, 2008, at 4:35 PM, Ken Leland III wrote:
> Hello,
>
> I am having a problem which stems from the fact that the Agents that
> handle my call queues are unaware if there are are people waiting in
> the
> queue. I have found the following configuration options but they are
> not very helpful.
>
> in queues.conf:
> announce=xxx
> The "announce = XXX" option in queues.conf makes Asterisk play
the XXX
> announcement to the member of the queue who picks up the call, This
> is
> helpful but does not help if there is only one agent and the queue
> fills
> up quickly *after* a call has been answered.
>
> periodic-announce
> this would be perfect except it is played to the caller instead of the
> agent.
>
> any ideas?
>