Hi guys! We have a call centre that has been moved across from an old Ericsson MD110 PABX to an Asterisk server with those in the call centre using X-Lite as their softphone. I'm trying to get Agent presence configured so that X-Lite gives the operators a visual indicator of their status - logged on, off and on "pause". I'm using chan_agent for the agents, so agents are logged in and out using AgentCallbackLogin (I know it's deprecated in 1.4, but it's working well for us at the moment) and the agents are put on "pause" using PauseQueueMember and UnpauseQueueMember. I've figured out I can show whether an agent is logged in or out by creating a "dummy" extension with a hint as follows:- exten => 151,1,Dial(Agent/151) exten => 151,hint,Agent/151 X-Lite quite happily shows the agent as Ready when they're logged in, unavailable when logged out and On the Phone when (funnily enough) they're taking a call. However, when the agent is on "pause", they are still shown as Ready. Is this a limitation of chan_agent, Pause/UnpauseQueueMember, Asterisk 1.2's presence support, or is there something else I can do in order to get the agent shown indicated as something other than "Ready" when they're on pause?
You could put together a web page that talks to the Asterisk Manager.> -----Original Message----- > From: Rob Hillis [mailto:rob@hillis.dyndns.org] > Sent: Tuesday, December 26, 2006 11:48 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [asterisk-users] Agent presence > > > Hi guys! > > We have a call centre that has been moved across from an old Ericsson > MD110 PABX to an Asterisk server with those in the call centre using > X-Lite as their softphone. > > I'm trying to get Agent presence configured so that X-Lite gives the > operators a visual indicator of their status - logged on, off and on > "pause". I'm using chan_agent for the agents, so agents are > logged in > and out using AgentCallbackLogin (I know it's deprecated in 1.4, but > it's working well for us at the moment) and the agents are put on > "pause" using PauseQueueMember and UnpauseQueueMember. > > I've figured out I can show whether an agent is logged in or out by > creating a "dummy" extension with a hint as follows:- > > exten => 151,1,Dial(Agent/151) > exten => 151,hint,Agent/151 > > X-Lite quite happily shows the agent as Ready when they're logged in, > unavailable when logged out and On the Phone when (funnily enough) > they're taking a call. However, when the agent is on > "pause", they are > still shown as Ready. Is this a limitation of chan_agent, > Pause/UnpauseQueueMember, Asterisk 1.2's presence support, or > is there > something else I can do in order to get the agent shown indicated as > something other than "Ready" when they're on pause? > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Wasn't Olle Johansen working on something that would allow (polycom phones at least) to show the status of agents on the phone...> -----Original Message----- > From: Rob Hillis [mailto:rob@hillis.dyndns.org] > Sent: Wednesday, December 27, 2006 8:35 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Agent presence > > > Not quite the solution I was looking for - I was wanting the agent's > status to be reflected in it's presence "hint". I'm somewhat > inclined > to believe that 1.2 isn't going to do the job at this stage since I > don't think it supports SIP presence to the degree required. > > > Douglas Garstang wrote: > > You could put together a web page that talks to the > Asterisk Manager. > > > > > >> -----Original Message----- > >> From: Rob Hillis [mailto:rob@hillis.dyndns.org] > >> Sent: Tuesday, December 26, 2006 11:48 PM > >> To: Asterisk Users Mailing List - Non-Commercial Discussion > >> Subject: [asterisk-users] Agent presence > >> > >> > >> Hi guys! > >> > >> We have a call centre that has been moved across from an > old Ericsson > >> MD110 PABX to an Asterisk server with those in the call > centre using > >> X-Lite as their softphone. > >> > >> I'm trying to get Agent presence configured so that X-Lite > gives the > >> operators a visual indicator of their status - logged on, > off and on > >> "pause". I'm using chan_agent for the agents, so agents are > >> logged in > >> and out using AgentCallbackLogin (I know it's deprecated > in 1.4, but > >> it's working well for us at the moment) and the agents are put on > >> "pause" using PauseQueueMember and UnpauseQueueMember. > >> > >> I've figured out I can show whether an agent is logged in > or out by > >> creating a "dummy" extension with a hint as follows:- > >> > >> exten => 151,1,Dial(Agent/151) > >> exten => 151,hint,Agent/151 > >> > >> X-Lite quite happily shows the agent as Ready when they're > logged in, > >> unavailable when logged out and On the Phone when (funnily enough) > >> they're taking a call. However, when the agent is on > >> "pause", they are > >> still shown as Ready. Is this a limitation of chan_agent, > >> Pause/UnpauseQueueMember, Asterisk 1.2's presence support, or > >> is there > >> something else I can do in order to get the agent shown > indicated as > >> something other than "Ready" when they're on pause? > >> > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >