asterisk users - Oct 2006 - VoipSupply? [Semi-Urgent]

Hi,
Does anyone know what is going on with voipsupply?   My sales guy
hasn't been online in several days, their 800 number is fasy busy, as
are their direct lines.  And the canadian store website is down.  What
the heck is going on?

On 10/13/06, Matt <mhoppes@gmail.com> wrote:
> Hi,
> Does anyone know what is going on with voipsupply?   My sales guy
> hasn't been online in several days, their 800 number is fasy busy, as
> are their direct lines.  And the canadian store website is down.  What
> the heck is going on?
 There was a pretty severe early season snow storm up their way today.
Lots of trees and lines are down. I'm wondering if this is related to
that.

-- 
Bird's The Word Technologies, Inc.
http://www.btwtech.com/

Matt wrote:
> Hi,
> Does anyone know what is going on with voipsupply?   My sales guy
> hasn't been online in several days, their 800 number is fasy busy, as
> are their direct lines.  And the canadian store website is down.  What
> the heck is going on?
If you search the archives from a few months ago you'll find a few
unhappy voipsupply customers (including me).  They never shipped what I
ordered, didn't respond to any e-mail or calls.  The president saw the
list traffic and sent me a long apology (stating his commitment to
service) and offered to send me an extra component that I had cancelled
the order for--free of charge--as a show of good will.

It's been two or three months since that promise, and I never received
the part.  He hasn't responded to my follow-up "did you really mean
it?"
e-mail either.

-- 
Shaw Terwilliger <sterwill@sourcegear.com>
SourceGear LLC

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My recollection is that VOIP supply is in upstate NY.  If that's the
case then they really did have a weather event that knocked out power to
hundreds of thousands of people (and businesses).
 
Such is the risk of the internet.  Weather elsewhere may not be as nice
and may delay your shipment or response.
 

Brian Greul
Texas Shirt Company
Solutions To Promote You
www.txshirts.com
713-802-0369 / 713-861-6261 (fax)
ASI/343253


 

________________________________

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Michelle
Dupuis
Sent: Tuesday, October 17, 2006 11:07 AM
To: Cory@VoIPSupply.com; 'Asterisk Users Mailing List - Non-Commercial
Discussion'
Subject: RE: [asterisk-users] VoipSupply? [Semi-Urgent]


Cory,
 
You may wish to search the archives of this list (and more appropriately
the commercial list).
 
There seem to be a number of open support issues, lack of
follow-through, and unprofessional behavior on the part of VoIPSupply
support.  It's always hard to separate fact from fiction on internet
lists, but the number and nature of comments would certainly cause
concern on the part of a potential customer.  You now have contact info
for dissatisfied customers - the best testament would be for them to
post successful resolution to their issues (not an announcement from
VoIPSupply that you're back).
 
Good luck,
 
MD

________________________________

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Cory
Andrews
Sent: Tuesday, October 17, 2006 10:40 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [asterisk-users] VoipSupply? [Semi-Urgent]


VoIPSupply operations are completely back online as of this morning.
Grid power and carrier services have been restored to our area. My
apologies to any customers who were inconvenienced in the last several
days. We experienced an odd weather event with results quite similar to
the aftermath of a hurricane.

If anyone reading this has unresolved customer service issues which need
immediate assistance, feel free to contact me directly and I will gladly
intervene on your behalf.

Regards,

 
Cory Andrews
Executive Vice President
++++++++++++++++++
VoIPSupply.com
PBXSelect.com
++++++++++++++++++
454 Sonwil Drive
Buffalo, NY 14225
voice direct - 716.250.3402
fax - 716.630.1548
e - Cory@VoIPSupply.com
m - 716.907.4059
aim - B2Cory
 

________________________________

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Lacy Moore
- Aspendora
Sent: Monday, October 16, 2006 10:45 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] VoipSupply? [Semi-Urgent]




	Why don't you want to speak to the janitor at this point? Where
does
	tech support come in?

 
I think the janitor is a lot more knowledgeable than most tech support
departments these days.  Maybe we should think about asking for the
janitor.

 
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