Hi everybody ! I need to play a file to customers when an agent answered the line to tell them it's their turn but I don't want to do periodic annoucements, Is there a way or something I misunderstood in the voip.org docs because I can't do this for the moment ! Thanks, Tristan
I'm not sure you can do it if you want a play a file to the caller when your agents pick up the line. I believe you may want to use a dial macro - option M() - in the dial command that the local channel runs in order to connect to the callback agent. see http://www.voip-info.org/wiki-Asterisk+cmd+Dial I have not tried that this works, but this may lead to interesting behaviours when running a call center -:-) l. On Mon, 03 Jul 2006 12:56:47 +0200, Tristan <tristan@telemaque.fr> wrote:> Hi everybody ! > > I need to play a file to customers when an agent answered the line to > tell them it's their turn but I don't want to do periodic annoucements, > > Is there a way or something I misunderstood in the voip.org docs because > I can't do this for the moment ! > > > Thanks, > > Tristan-- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it
On 7/3/06, Tristan <tristan@telemaque.fr> wrote:> Hi everybody ! > > I need to play a file to customers when an agent answered the line to > tell them it's their turn but I don't want to do periodic annoucements, > > Is there a way or something I misunderstood in the voip.org docs because > I can't do this for the moment ! >The /trunk version of app_queue has the ability to fire off an AGI against the channel once it's about to be bridged with a queue member. You could probably use this hook to do what you're looking to do. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/