asterisk users - Apr 2006 - HardPhone PlanetVIP-150T - Starts music on Hold and i can't get the call again

Hi all,

I've a Planet VIP-150T VoIP Hardphone connected to Asterisk. When I'm in
a
call and i press Hold button, the other party starts listening Music on Hold
but then when i press the button again to get the call back it doesn't work!

I've checked asterisk CLI:

    -- Stopped music on hold on Zap/1-1
    -- Started music on hold, class 'default', on Zap/1-1
    -- Stopped music on hold on Zap/1-1
    -- Started music on hold, class 'default', on Zap/1-1
    -- Stopped music on hold on Zap/1-1
    -- Started music on hold, class 'default', on Zap/1-1
    -- Stopped music on hold on Zap/1-1


Everytime i press the music on hold button it seems that it stops music on
hold and starts imediately again.

Any one can guess what may be wrong?


Best regards,
Marco Mouta
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I forgot to write: When i hangup the call, it hangs correctly!

On 4/18/06, Marco Mouta <marco.mouta@gmail.com>
wrote:
>
> Hi all,
>
> I've a Planet VIP-150T VoIP Hardphone connected to Asterisk. When
I'm in a
> call and i press Hold button, the other party starts listening Music on
Hold
> but then when i press the button again to get the call back it doesn't
work!
>
>
> I've checked asterisk CLI:
>
>     -- Stopped music on hold on Zap/1-1
>     -- Started music on hold, class 'default', on Zap/1-1
>     -- Stopped music on hold on Zap/1-1
>     -- Started music on hold, class 'default', on Zap/1-1
>     -- Stopped music on hold on Zap/1-1
>     -- Started music on hold, class 'default', on Zap/1-1
>     -- Stopped music on hold on Zap/1-1
>
>
> Everytime i press the music on hold button it seems that it stops music on
> hold and starts imediately again.
>
> Any one can guess what may be wrong?
>
>
> Best regards,
> Marco Mouta
>
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Hello,

 

I have the following situation: 

 

-          Someone dials in and enters a queue;

-          Agent 1000 answers the call using a cisco 7912 phone;

-          Agent 1000 transfers the call using # to a external number (e.g.
mobile phone);

-          The caller is now talking directly to the mobile phone, agent
1000 is no longer needed;

 

The problem now is that Agent 1000 remains busy until the transferred call
ends. The situation I want to create is that the agent is available directly
after the transfer. Any thoughts how to solve this problem?

 

Regards,

 

Mark

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