asterisk users - Feb 2006 - A unique 'click to call' project - Could usesomeadvice

Hello,
 
I'm not sure what you mean, could you elaborate?
 
Thanks,

-- -- -- 
 Christopher T. Aloi 
 USA Datanet - Technical Support Engineer 
 318 South Clinton Street 
 Syracuse, NY 13202 
 C: (315) 569 4033 
 O: (315) 579 7074 
 E: caloi@usadatanet.com <mailto:caloi@usadatanet.com>  
-- -- -- 

 

  _____  

From: Wojciech Tryc [mailto:Wojciech.Tryc@pikatech.com] 
Sent: Friday, February 17, 2006 10:47 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] A unique 'click to call' project - Could
usesomeadvice



Why don't you use Local and router functionality to find a route to PSTN
based agents?

W

 

  _____  

From: Aloi, Christopher [mailto:caloi@usadatanet.com] 
Sent: Friday, February 17, 2006 10:07 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] A unique 'click to call' project - Could use
someadvice

 

Hello List,

 

I work for an IP communication provider in upstate NY as the engineer
assisting our technical support team.

We provide a number of different Telco systems to residential
subscribers; and in an effort to more effectively trouble shoot
termination problems I came up with the idea of creating a click to call
system that will allow our agents to effortlessly place test calls.

 

On a daily basis we place numerous (50-100) 'test' calls to various
locations in the US; these 'test' calls are routed using one of three
different phone systems:

 

1) The PSTN

2) Broadband phone platform one

3) Broadband phone platform two

 

I have an Asterisk server configured that can terminate out three
platforms listed above.

 

Our support agents are behind a Televantage ACD using D-TermSeries E NEC
phones.  

Each agent has a DID and are permitted to receive inbound calls on that
DID.

 

Here is my goal:

 

Create a web application that will allow the agent to enter the
following information into a form:

 

1) The agents DID

2) The platform the agent wishes to terminate a test call through
(either 1,2,3 above)

3) The number the agent wishes to terminate to 

 

My thought is this form will generate a .call file in
/var/spool/asterisk/outgoing that will then ring the agents station,
pause, and terminate to the selected DID using the selected platform.  I
also thought about interacting directly with the AGI.

 

I can successfully generate the .call files, and ring a station on the
Asterisk server - the problem is the agents are not on the Asterisk
server.

 

Is there a way to use Asterisk to initiate these test calls?

 

Is it possible to create a forwarding context to handle this?

 

Any thoughts?

 

Thanks for the help!

 

Cheers,

 

-- -- -- 
 Christopher T. Aloi 
 USA Datanet - Technical Support Engineer 
 318 South Clinton Street 
 Syracuse, NY 13202 
 C: (315) 569 4033 
 O: (315) 579 7074 
 E: caloi@usadatanet.com <mailto:caloi@usadatanet.com>  
-- -- -- 

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You could do something like :

[router-local]

 

exten => _613XXXXXXX,1,Goto(trunklocal, ${EXTEN:${TRUNKMSD3}},1)

exten => _613XXXXXXX,2,Congestion

 

[router-ld]

 

exten => _1NXXXXXXXXX,1,Goto(trunkld,91${EXTEN},1)

exten => _1NXXXXXXXXX,2,Congestion

 

[trunklocal]

exten => XXXXXXX,1,Dial(Zap/g1/${EXTEN}|20)

exten => XXXXXXX,2,Congestion

 

[router-agents]

include => router-local

include => router-ld

include => trunklocal

 

[agents]

exten => s,1,Dial(Local/${EXTEN}@router-agents)

 

In your call file specify "agents" as your context to call agents
through PSTN

 

Thanks,

W

  _____  

From: Aloi, Christopher [mailto:caloi@usadatanet.com] 
Sent: Friday, February 17, 2006 11:56 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] A unique 'click to call' project - Could
usesomeadvice

 

Colin,

 

Thanks for your assistance.

 

Reading over your advice I seem to still be a bit confused.

 

My agents are not on the Asterisk server; it appears in your advice that
my the call will travel this path:

 

WWW interface --> agent enters their DID, platform to use, and
termination DID --> AST calls agent --> Agent calls termination DID

 

If my agents are not on the Asterisk server (believe me, I wish there
were) :) how will this work?

 

I need a way to pass both the desired termination DID and the
origination DID.

 

Maybe I missed something....

 

Thanks,

 

-- -- -- 
 Christopher T. Aloi 
 USA Datanet - Technical Support Engineer 
 318 South Clinton Street 
 Syracuse, NY 13202 
 C: (315) 569 4033 
 O: (315) 579 7074 
 E: caloi@usadatanet.com <mailto:caloi@usadatanet.com>  
-- -- -- 

 

 

  _____  

From: Colin Anderson [mailto:ColinA@landmarkmasterbuilder.com] 
Sent: Friday, February 17, 2006 10:42 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] A unique 'click to call' project - Could
usesome advice

You create a context in your dialplan that accepts the DID to call as a
variable using the SetVar: syntax in your .call file. You then set up
the context to call your agent, and when they pick up, the context takes
the variable you set in your .call file as the dialstring argument for a
subsequent Dial(). Once the DID picks up, the calls are bridged
together. Whatever web scripting language you use writes the .call file,
and you use POSTed arguments or querystrings:

 

http://foo.com/call?context=MyContext&Agent=SIP/5555&DID=15555551212

 

You can see this in action at www.landmarkhomes.ca - click on any of the
pretty buttons that say "Call us now" 

 

However, I have noticed that * 1.2.x will not wait for the caller to
pick up before executing the rest of the directives in the context - it
keeps executing regardless of the calling party's pickup status. Using *
1.0.x the context will wait for the caller to pick up before placing the
call to the callee (i.e. executing the rest of the directives in the
context) 

 

.call file (shortened to relevant)

 

Channel:     SIP/XXXX (if you are using SIP phones)

SetVar:    DID=XXXXXXXXXXX 

Context: MyContext

 

[MyContext]

exten => s,1,Dial(ZAP/g0/${DID})

 

hth

 

 

	-----Original Message-----
	From: Aloi, Christopher [mailto:caloi@usadatanet.com]
	Sent: Friday, February 17, 2006 8:07 AM
	To: Asterisk Users Mailing List - Non-Commercial Discussion
	Subject: [Asterisk-Users] A unique 'click to call' project -
Could use some advice

	Hello List,

	 

	I work for an IP communication provider in upstate NY as the
engineer assisting our technical support team.

	We provide a number of different Telco systems to residential
subscribers; and in an effort to more effectively trouble shoot
termination problems I came up with the idea of creating a click to call
system that will allow our agents to effortlessly place test calls.

	 

	On a daily basis we place numerous (50-100) 'test' calls to
various locations in the US; these 'test' calls are routed using one of
three different phone systems:

	 

	1) The PSTN

	2) Broadband phone platform one

	3) Broadband phone platform two

	 

	I have an Asterisk server configured that can terminate out
three platforms listed above.

	 

	Our support agents are behind a Televantage ACD using
D-TermSeries E NEC phones.  

	Each agent has a DID and are permitted to receive inbound calls
on that DID.

	 

	Here is my goal:

	 

	Create a web application that will allow the agent to enter the
following information into a form:

	 

	1) The agents DID

	2) The platform the agent wishes to terminate a test call
through (either 1,2,3 above)

	3) The number the agent wishes to terminate to 

	 

	My thought is this form will generate a .call file in
/var/spool/asterisk/outgoing that will then ring the agents station,
pause, and terminate to the selected DID using the selected platform.  I
also thought about interacting directly with the AGI.

	 

	I can successfully generate the .call files, and ring a station
on the Asterisk server - the problem is the agents are not on the
Asterisk server.

	 

	Is there a way to use Asterisk to initiate these test calls?

	 

	Is it possible to create a forwarding context to handle this?

	 

	Any thoughts?

	 

	Thanks for the help!

	 

	Cheers,

	 

	-- -- -- 
	 Christopher T. Aloi 
	 USA Datanet - Technical Support Engineer 
	 318 South Clinton Street 
	 Syracuse, NY 13202 
	 C: (315) 569 4033 
	 O: (315) 579 7074 
	 E: caloi@usadatanet.com <mailto:caloi@usadatanet.com>  
	-- -- -- 

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