asterisk users - Oct 2005 - Queues and call waiting indication

Hi,

I'm running 1.2 beta1 in a mini call center.

I have 3 queues with 10 operators, and I'm running into some trouble because
when all the operators are busy answering call asterisk still sends them more,
resulting in a "beep beep" (call waiting) over and over again in Xlite
audio.

An easy solution woud be the use of a "single line" user agent, like
firefly, still this behaviour does not make any sense to me.

I tried using incominglimit and outgoinglimit in my sip.conf, even if they are
deprecated: no luck.

Here is a sample from my queues.conf, something wrong in my setup maybe ?

Tnx for any help!

[ingombranti]

joinempty = strict
maxlen=3
musiconhold = default
announce = annuncio-ingombranti
strategy = rrmemory
servicelevel = 60
timeout = 15
announce-frequency = 15
eventwhencalled = yes

member=>SIP/401
member=>SIP/402
member=>SIP/403
member=>SIP/404
member=>SIP/405
member=>SIP/406
member=>SIP/407
member=>SIP/408
member=>SIP/409
member=>SIP/410

Hello,
you should use asterisk agents and you'll see that the problem will go  
away.
Bye
l.



On Tue, 18 Oct 2005 14:13:32 +0200, <afoc@interconnessioni.it> wrote:
> Hi,
>
> I'm running 1.2 beta1 in a mini call center.
>
> I have 3 queues with 10 operators, and I'm running into some trouble  
> because when all the operators are busy answering call asterisk still  
> sends them more, resulting in a "beep beep" (call waiting) over
and over
> again in Xlite audio.
>
> An easy solution woud be the use of a "single line" user agent,
like
> firefly, still this behaviour does not make any sense to me.
>
> I tried using incominglimit and outgoinglimit in my sip.conf, even if  
> they are deprecated: no luck.
>
> Here is a sample from my queues.conf, something wrong in my setup maybe ?
>
> Tnx for any help!
>
> [ingombranti]
>
> joinempty = strict
> maxlen=3
> musiconhold = default
> announce = annuncio-ingombranti
> strategy = rrmemory
> servicelevel = 60
> timeout = 15
> announce-frequency = 15
> eventwhencalled = yes
>
> member=>SIP/401
> member=>SIP/402
> member=>SIP/403
> member=>SIP/404
> member=>SIP/405
> member=>SIP/406
> member=>SIP/407
> member=>SIP/408
> member=>SIP/409
> member=>SIP/410
>
>
>
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