Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails etc in between calling. Right now only way to do this is to logoff and then login back. This is bit tedious esp for short breaks. If I put DND in the client (sjphone) the call will land in the agent and gets disconnected. Is there any way to achieve this? with warm regards, raj
> > Hi, > > I have a small callcenter with 3 agents who login using > AgentCallbackLogin. They normally receive calls, but needs to call > outside also. When they call outside, though they are busy the "show > agents" shows them as available, and calls gets routed to them. Howcan> I make them busy when they call outside. > > Also they also need to move out for couple of minutes or to send amails> etc in between calling. Right now only way to do this is to logoff and > then login back. This is bit tedious esp for short breaks. If I putDND> in the client (sjphone) the call will land in the agent and gets > disconnected. Is there any way to achieve this? > > with warm regards, > > rajLogging in and out is a part of life in a call center, even to take a 2 minute break. You can reduce the login/logout time using one of the tips on this page; http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentCallb ackLogin damon
For your outbound calling problem, if you're operating with CVS-HEAD you can PauseQueueMember and then UnpauseQueueMember as part of the dial-plan for your outbound calls for those agents. On 9/17/05, Rajkumar S <rajkumars@asianetindia.com> wrote:> > Hi, > > I have a small callcenter with 3 agents who login using > AgentCallbackLogin. They normally receive calls, but needs to call > outside also. When they call outside, though they are busy the "show > agents" shows them as available, and calls gets routed to them. How can > I make them busy when they call outside. > > Also they also need to move out for couple of minutes or to send a mails > etc in between calling. Right now only way to do this is to logoff and > then login back. This is bit tedious esp for short breaks. If I put DND > in the client (sjphone) the call will land in the agent and gets > disconnected. Is there any way to achieve this? > > with warm regards, > > raj > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com <http://Easynews.com>-- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050917/e57b70ee/attachment.htm