Asterisk
2004-Nov-19 08:40 UTC
[Asterisk-Users] AgentMonitorOutgoing => is there an opposite ?
We are running a call queue - with, say, 5 agents, and have a requirement to record all agents calls. Incoming calls to a queue (555-1234) are being monitored correctly outgoing calls from an agents extension (where they have logged on) using AgentMonitorOutgoing are being recorded correctly However, is there a function (AgentMonitorIncoming) to check to see if the extension being called is an agent extension, and start the agentmonitor, as the AgentMonitorOutgoing does ? There are some times where the extension is being called directly, and thus bypassing the incoming call queue. Or will I have to do this via a dial plan ? Thanks in advance. Julian