asterisk users - Oct 2004 - Support for reception of "send url" in SIP clients needed

I would like to let asterisk send an URL to a PC based softphone or a PC based
message client. This would allow for many great applications such as automatic
client data lookup. Or for technical client support. It is a must for many
types of customer support centers.

I understand that the "send url" application can do the job seen from
the
asterisk side.

But I have not been able to find a PC client which is able to handle reception
of the url and the subsequent opening of it in the specified browser.

It looks as if Nortel has two products capable of this, but I have not tested
them yet.

I would like to know if anybody has experience about available PC clients
supporting this feature.

Jon Bruel
Denmark

Hello,

On Sat, 23 Oct 2004 08:54:27 -0700, jb@v2tel.com <jb@v2tel.com>
wrote:
> I would like to let asterisk send an URL to a PC based softphone or a PC
based
> message client. This would allow for many great applications such as
automatic
> client data lookup. Or for technical client support. It is a must for many
> types of customer support centers.
> 
> I understand that the "send url" application can do the job seen
from the
> asterisk side.
> 
> But I have not been able to find a PC client which is able to handle
reception
> of the url and the subsequent opening of it in the specified browser.
> 
> It looks as if Nortel has two products capable of this, but I have not
tested
> them yet.
> 
> I would like to know if anybody has experience about available PC clients
> supporting this feature.
Not exactly what you are looking for (it is not a soft phone), but you
might want to look at Flash Operator Panel. It can open a web page
sending the callerid received in certain channel as a GET variable
(you can do automatic data lookup based on callerid). It connects to
asterisk using the manager interface.

It can also be used to visualize a call center, the latest version can
display logged in agents, and it shows some statistics on queues and
individual agents also.

http://www.asternic.org

Best regards,

-- 
Nicol?s Gudi?o
Buenos Aires - Argentina