asterisk users - May 2004 - app_queue and app_groupcount

The new app_groupcount looks great for most applications but it a is a
step back for call queueing...

since app_queue calls physical interfaces and not extensions,
app_groupcont can't be used to limit the calls passed to a dynamically
added agent.

I presently use the broken sip incominglimit feature (even though it's 
less than ideal as it also limits outgoing calls preventing consultative 
transfer using sip refer commands)

I could start to use the agents app with agentcallbacklogin to (almost) 
emulate the current behaviour and use app_groupcount - I can automate 
the login using agentcallback login, but not the logoff, it prompts for 
an extension to forward to requireing # to pressed to log off - is there 
any way round this?

I'd prefer to keep the simplicity of simply dialing one number to log on 
in or out of the queue from any phone, without having to define 
agentids, passwords, etc which we don't need.

I hope incominglimit and outgoing limit aren't going to be removed
entirely...

--
Julien

I just disable call waiting on all my sip phones and on all zap interfaces.
No problem.

--
  Troy Settle
  Pulaski Networks
  http://www.psknet.com
  866.477.5638
 
> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com 
> [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of 
> Julien Levi
> Sent: Saturday, May 22, 2004 6:43 PM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] app_queue and app_groupcount
> 
> The new app_groupcount looks great for most applications but it a is a
> step back for call queueing...
> 
> since app_queue calls physical interfaces and not extensions,
> app_groupcont can't be used to limit the calls passed to a dynamically
> added agent.
> 
> I presently use the broken sip incominglimit feature (even 
> though it's 
> less than ideal as it also limits outgoing calls preventing 
> consultative 
> transfer using sip refer commands)
> 
> I could start to use the agents app with agentcallbacklogin 
> to (almost) 
> emulate the current behaviour and use app_groupcount - I can automate 
> the login using agentcallback login, but not the logoff, it 
> prompts for 
> an extension to forward to requireing # to pressed to log off 
> - is there 
> any way round this?
> 
> I'd prefer to keep the simplicity of simply dialing one 
> number to log on 
> in or out of the queue from any phone, without having to define 
> agentids, passwords, etc which we don't need.
> 
> I hope incominglimit and outgoing limit aren't going to be removed
> entirely...
> 
> --
> Julien
> 
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