I was wondering if you can pick up a ringing channel by dialing *8# when you and the other phones are in pickupgroup. Could you do something to the effect of If the caller was put on a certain extension and just sitting there... Could you grab the caller by doing something like *8<exten> where the caller is sitting? Here is my issue. I need to find a way to put the caller on hold and play MOH. I don't want to use park unless I can park them on a given extension. And if I use flash the user gets a dial tone. He can either transfer to another user at that point, and if he hangs up the line rings back until he picks up. Any ideas ?? -gcc