similar to: queue stats last reset date/time

Hi Marie Thanks! I was just worried about thread safety if I had to use a global variable, e. g. it might be set to a value by one call (since I'm using the same global for every incoming call to transfer the accountcode gotten from my HTTP endpoint to the same macro, and there can be several calls simultaneously all inserting HTTP-sourced values at more or less the same instant) and then

Hello all, I've a question regarding the values "completed" and "abandoned" that are returned by the manager command "queuestatus". What is the timeframe for these values, are they counted since the last asterisk boot, or per day, or is the timeframe configurable? Thanks and Regards Markus

Hi everybody, I'm looking for a solution for the following scenario: ? Asterisk queue ? At peak hours, there will be more callers then queue members/agents, so some callers will spend some time on hold ? Agents should be able to choose which of the on hold calls to answer instead of answering the next one in queue We already have a web interface where agents can see the callers on hold, so

Hi, Has anyone written a management application (WinXP) which can display simple Queue Stats on a monitor. I would like to see; No of Calls currently in the queue Hold time Completed Abandoned I know the info is available via API,'Action: QueueStatus', I just don't want to re-invent the wheel if someone has already done it :-) Cheers Giles -------------- next part --------------

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Hello everybody, I am trying to find an intermittent SIP error with one provider and thought the best first step would be to have "sip set debug on" for some days and check the logs. Everything gets logged nicely, but the SIP log clutters up the console quite badly. Is it possible to have SIP debug log go only to the log file and not to the console? My logger.conf: console =>

Hello everybody, from time to time, we get so-called simplex / one-way audio calls, where one party cannot hear the other. The only thing in common is that is does happen with calls via SIP trunk, not ISDN and not internal calls. Nothing strange in verbose and SIP logs. Could even be some weird intermittent firewall issue I guess. Apart from logging all traffic 24/7 via tcpdump (not really

Hi Thank you for your support. The server is actually compromised, I discovered that after making a deep trace using the audit daemon and looking for the kill signal (SIGKILL) that terminates asterisk. I discovered that there is an executable with a random name in the /boot folder that is killing and deleting asterisk !!! This executable is launched by a service in /etc/rc.d/ with the same

Hello all, I think Lee has given me a head start, but I'm still running in a circle (at least i'm in the lead). The problem is with my queues. The phones go to their own voicemail after 5 rings. That's about the same time I allow the phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a

Hello, I'm trying to write a php script that issues the QueueStatus and Queues manager API commands to Asterisk and records the returned event data into a MySQL table. On voip-info.org, I see that QueueStatus returns such things as Queue, Max, Calls, Holdtime, Completed, Abandoned, ServiceLevel, and ServiceLevelPerf. However, there are no descriptions for these values. I've tried

Hello all, I'm trying to prevent answering a channel when a queue is either full or has no members. It seems I'm forced to answer a call before I call Queue() or else the audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the

Hi all I need to pass a parameter in a thread-safe manner to the Queue pickup macro. This is to know when (and who) picked up an incoming call to a queue and log that to my back-office system with a CURL to a HTTP endpoint. However, the Queue application does not appear to allow passing of parameters to the called queue pickup macro. E. g. non-working code is: [queuetest] timeout = 60 retry =

There are 6 different ${QUEUESTATUS} variable values defined in asterisk 1.2, I am attempting to make sure I have a full understanting of when they would be set; If someone could correct errors with these definitions ot would be appreciated; TIMEOUT - the max time specified in the queue command elapsed, only checked between retries so may not be 100% accurate. FULL - the number of callers

Hi, Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan. Any ideas?

Dear Brian, I dont understand what you mean. The thread was about the as.Date which you suggested to be used instead of the as.date. Following your advice I tried the as.Date and have questions about the observed behaviour, which was surprising to me. Is this what you call hijacking? Do you mean I ought start a new thread instead? I thought my question were relevant to the threads'

Hello, I add a member to a queue with AddQueueMember, but the Queue still indicates "joinempty" : Add member to queue : /-- Executing [queueadd at sub-GetParams:2] AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack -- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e", "AQMSTATUS = ADDED") in new stack/ ...

Hi all, I know I'm probably stirring up a hornet's nest with this question/comment but I've spent the last few days working on a PHP-based class for the manager interface as we're preparing for a pretty big upgrade at our call center and I'm revamping all of the management apps I've written. I can connect to the manager interface and send query strings back and forth all

Hi, Is there any way that I can store my manager API output that is: My question is that is there any why using that I can get the QueueStatus and store the result in some text file for further processing. <?php $strHost = "127.0.0.1"; $strUser = "cron"; $strSecret = "1234";

Quick logrotate question for the group. To comply with a PHB mandate, I need to keep our apache logs for a minimum of 2 years, and will be periodically required to hand over chunks of the logs from specific dates/times. While extending the timeframe of logrotate is easy, I've found that there's no elegant solution in the RH/CentOS logrotate for appending dates to the filename. I'm

On Wed, Jan 28, 2015 at 12:23 PM, Ishfaq Malik <ish at pack-net.co.uk> wrote: > Hi > > We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for > queues. > > For a particular customer, when I run queue show <queue_name> I get the > following numbers: > > <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s