similar to: Call Center Reporting

Hi All; I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way: 1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information? 2) If I can create skill groups and then the agent will login to this skill group. 3) What about reporting to check the call center performance?

Dear Tariq; About elastix.org, this can be use with Asterisk or it is coming as a complete IP Telephony, Call Center, IVR and Reporting? Because, I do not need to install another IP Telephony on the server which already has asterisk which is an IP Telephony, this will cause a problem in the service (for example, when listening for SIP port of 5060).

Hello; If I have load up to 220 extensions with 50 concurrent calls. Can one hardware server carry all this load? What is the hardware server required for this? Regards Bilal -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130714/b63756d2/attachment.htm>

Hi Danny; Really I did not understand how I can determine if the IO will be DB or conf files? Is it from the Asterisk manager? Regards Bilal ------------------------- It depends on how you are configured. The gui interfaces using Asterisk Manager, so you get the Same IO from the gui that you would get from a native manager session. -----Original Message----- From: asterisk-users-bounces at

Hi List; I understand that I have to compile zaptel but what about asterisk? Is it enough to extract it? Well, how I will run asterisk (without compilation and installation)? Any advise? Regards Bilal ____________________________________________________________________________________ Yahoo! Music Unlimited Access over 1 million songs. http://music.yahoo.com/unlimited

Dears; To patch libpri: I just place the patch file in the libpri source directory and then I run make and make install? Or I need to compile the dahdi and asterisk also? If the problem stayed, do I have to go for previous libpri version? Or for previous dahdi version and asterisk version? Regards Bilal ----------- > bilal ghayyad wrote: > > But I am afraid it is a bug because I

Dear; Thanks a lot for guiding me. Is it possible that the installation libpri-1.4.11.5 newer than the libpri-1.4.11.5-patch? Well, when I typed (note: I am trying to apply the libpri-1.4.11.5-patch for the libpri-1.4.11.5): libpri-1.4.11.5# patch -p0 -i libpri-1.4.11.5-patch It gave me that patched detected as shown below (example of one file, and I got same for other files): patching file

Hi List; I need to configure a softphone to be client and use it with Asterisk, which is the recommended one? Is it iax2? Regards Bilal ____________________________________________________________________________________ Boardwalk for $500? In 2007? Ha! Play Monopoly Here and Now (it's updated for today's economy) at Yahoo! Games.

Hi List; How can one Asterisk Box A to send a SIP call for another Asterisk Box B, and that call to be authorized based on the username and password, and not on the IP (as the IP address of the source is not known because it keep changing)? I think the trick in the Dial command, how to write it properly in a way that other Asterisk Box can recognize the sip username and password which are existed

Hi All; Anyone knows if there is an Asterisk version that setup can be stored in Database instead of the configuration files (.conf)? Any advise? Regards Bilal

Hi All; I do not know if anyone faced such case in dealing with open vpn (as we need it for fring to be used from the mobile: Which mobile can be used to install the open vpn client on it, so we can use it to do a vpn channel with the server that has open vpn server? Regards Bilal

Hi All; I tried Firefly softphone with IAX and it gave very poor quality. Any one advise a good strong softphone that can work with IAX fine? Regards Bilal ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

Hello; Is there a method "way" to be able to dial the phone number through asterisk from the outlook email contact? Regards Bilal -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20140128/17174762/attachment.html>

I am talking about the SIP. Now the new mobiles (Nokia, Erecson, Panasonic, iPot, ... etc) all of them support SIP capability. They are able to register to any SIP server (by giving the IP address, username and password). Fring is one of the software that can be installed on the mobile devices and can register on the SIP servers. BUT, the new mobiles currently come with built in SIP (no need to

Dear List; For each call (in specific case), I need to do a record and save in a spearated file, so I am thinking the best thing is to save based on the time. Monitor(wav,Record1,m) So, how can I make the file name to be based on the current time (which is changed always, or based on the some unique paramter (related to the call it self). Any advise? Regards Bilal

Hi All; Any one advise for open source prepaid billing other than A2Billing that can work with Asterisk and it is rich by features (for large business)? Regards Bilal

Hi List; If I need traffic to be directly between the endpoints, then I have to set the canreinvite = yes? If I did not configure the canrenvite at all, then by default it will pass the traffic via Asterisk and not directly between the endpoints? What if one endpoint was SIP and configured with canreinvite=yes while other endpoint was IAX2 and configured with canreinvite=yes, then they can send

Hi list; I am looking for an application that can be used with call center, in this application we can integrate the telephony part of the call center (like CTI Client ad so on), any one can advise for a good application to be used with Asterisk Call Center? - Note: The application to be customized easy, to be able to use it with Banking, Telecom, Oil, .. etc. Regards Bilal

Hi List; If I set nat=yes, then asterisk will send the packets to the public IP address or to the private IP address (which will be for the endpoint that is behind the nating)? And by setting the nat=yes, then what exactly will be ignored at asterisk side when reading the registeration messages from the endpoint? Any help. Regards Bilal

Hi All; How to let the virualbox (ubuntu OS) to be able to see the digium card? Because when I install elastix or asterisk with dahdi, it is not able to see the digium card if the installation though the virualbox .. What is the solution? Regards Bilal