similar to: ${UNIQUEID} variable and queue log issues on 1.4.22

Hi, I am running a call center based on Asterisk and building some statistics based on the queue_log file. I have some doubts about it that maybe you could help (actually, maybe these doubts are suggestions for enhancements!): 1st Scenario - Agent receives the call, and puts it on parking for somebody else to pick it up. Parking # 7000 (for attender transfer)

I went to run my queue_log parser so that I could send out a monthly report to one of my customers, and I noticed that every valid call complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an ABANDON: Here is a complete-caller: 1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102 1123325020|1123325011.2|mainq|Agent/21|CONNECT|5

Hello everyone, This is is my first email to this group. I'm am writing a small php program to pull some info out of our Asterisk's queue_log. I'm having trouble figuring out what some of the parameters mean. Here's an example: 1118098465|1118098465.47|salesq|NONE|ENTERQUEUE||"Ray Balbin 25" <(716)250-3405> I found a doc that tells me about everything from

Hi all Using asterisk 16.25.0 (I know it's a bit old) I'm trying to parse the realtime queue_log and I realized that not every call has a ENTERQUEUE event. I see that if there's an internal call to an extension that has a dialplan forward to a queue (no call is placed to the extension before calling the queue), the ENTERQUEUE event is not generated in the queue_log For calls from

Does anyone know why i would get this RINGNOANSWER events in queue_log when clearly the agent is busy and call-waiting is disabled. 1309550595|1309550570.399965|2253|Local/05 at from-internal/n|CONNECT|2|1309550593.399966|0 1309550632|1309550533.399961|2253|Local/11 at from-internal/n|COMPLETECALLER|1|74|1 1309550663|1309550640.399969|2253|NONE|ENTERQUEUE||zzzzzzzzzz

Buenas tardes a todos. Tengo una duda sobre como programar en R el siguiente codigo: #marcador 1 del mes 1 mes="abril" P1 <- sqlQuery(ch, as.is=TRUE, paste("SELECT `value_DE` FROM `de` WHERE `month_DE`=''abril'' and `icg_DE`= 1")) print(P1) Mi problema es que debo crear una serie de querys que llamen a 13*60 datos, por lo cual la variable "mes" (en

Has anyone observed a problem where using Local channels with AddQueueMember results in missing TRANSFER events? Right now I'm using straight SIP channels when I call AddQueueMember(). I'm contemplating moving to Local channels because the non-state-based wrapuptime blows when you have a channel in multiple queues (they can hang up and get a call immediately so long as it's from a

Hello list, I'm looking for a way to have the estimated hold time on a queue prior to joining it. someone suggested to me to Queue() first for 1 sec, read variable QUEUEHOLDTIME, validade it and Queue() again. But as we're using real time configuration that would mean a event ENTERQUEUE and a LEAVEQUEUE too much in MySQL's queue_log any suggestions?? Thanks in advance

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

Hi all, I noticed that in queue.log I keep getting lines with AGENTDUMP like this one "1202044353|1202044326.152|AccountingQueue|Agent/1001|AGENTDUMP|" I cannot find any other lines in the file regarding this call id, no ENTERQUEUE or anything else. I just have this line with AGENTDUMP. Has someone had the same problem? Why do I get these lines? A small note: I have

Hello list, I have been researching a bit into the way the queue app works and how different timeouts play together, and have prepared a short tutorial on understanding queue timeouts - see http://www.oinko.net/astrecipes/index.php?n=118 - any suggestion, error found or correction is welcome. While I was at it, I came across a strange bug: imageine you have three callback agents

Hello list, I'm sending calls to a queue in the attended way, that is, *1.* the original call is put on hold, *2.* a second line is open to call the queue, *3.*after an agent is connected the original call is transfered to its final destination. 1. Zap/1-1 <--> SIP/agentA-tag1 2. SIP/agentA-tag2 <--> SIP/agentB-tag 3.

Good afternoon list. I am facing a problem with the CDR and Queue_log tables (MySQL). The ABANDON events is being saved correctly in queue_log, but in the table CDR is not saving the registry of such abandoned calls. Apparently the CDR table is functioning normally, I have several records of links in it. From what I noticed, is only the events abandonment that are malfunctioning. With this

I just installed 1.4.23.1 with the queue realtime logger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting

Under 1.4.5 and 1.4.6, I've seen a few instances where the channel name in queue log entries is replaced by a snippet of a manager event: --START-- 1183582823|1183582823.104763|queuename|SIP/XXXX|REMOVEMEMBER| 1183582828|1183582793.104744|queuename| Context: macro-dialout Extension: s Priority: 3 Application: GotoIf AppData: 0?blockclid Uniqueid: 1183582822.104759

Well, I'm writing yet another queue_log analyser program in PHP, and I have noticed the following entry in my queue_log file from today: 1104796626|1104796618.532|queue|NONE|ENTERQUEUE||no 1104796664|1104796618.532|queue|NONE|EXITWITHTIMEOUT|1 So, pretty sure that I didn't make someone wait 30 minutes in my queue. extensions.conf snippet: [remote-oldnum] exten => s,1,Answer exten =>

I set uniquename = MYHOST in asterisk.conf (under [options]) so that my uniqueid data shows up as MYHOST.time.seq. First of all, I would like to know if uniquename (or sysname?) will still be valid across future * versions (mainly 1.6). Secondly, is there a way to specify uniquename as an asterisk option at the command line? (asterisk -h doesn't show me anything regarding this feature)

Hi List, I'm having this problem when trying to use the PREDICT function. Here is a way to reproduce the error library(REEMtree) data(simpleREEMdata) REEMresult<-REEMtree(Y~D+t+X, data=simpleREEMdata, random=~1|ID/D) predict(REEMresult, simpleREEMdata, id = simpleREEMdata$ID/simpleREEMdata$D, EstimateRandomEffects=TRUE) As far as I understand the problem is that I'm not being

Sometimes I get the following error on the console: [May 31 11:14:01] ERROR[23502]: cdr_addon_mysql.c:230 mysql_log: mysql_cdr: Failed to insert into database: (1062) Duplicate entry '1180628004.3214' for key 1 -- Zap/38-1 answered UniCall/11-1 Why would the UNIQUEID be duplicated? Isn't is supposed to be UNIQUE? This worries me a bit because the customer is losing calls that

Hello, a.. uniqueid: Unique Channel Identifier (32 characters) I would like to know how is the unequeId constructed. ? I need a primary key in cdr database and would like to know whether I can make uniqueid the primary key. If asterisk channel does not have any idea of previousely crated ID's and if this id is randomly crated number then there is a chance that unequeid get a duplicate