similar to: Source Based Call Routing

We are trying to implement skill based routing for agents in a support centre based on the agent login. Has anyone had any experience with this and what was the outcome? Can anyone share their ideas on this? Rupert -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090717/8bb5284f/attachment.htm

Hello, I've this situation: 300+ simultaneous calls and dialplan like this: exten => _X.,1,Answer() exten => _X.,2,DEADAGI(check_status.php) exten => _X.,3,Dial(SIP/other/${NUMBER}) exten => _X.,4,Hangup exten => h,1,DEADAGI(cdr.php) When project is running , I had a lot of defunct php scripts (I've exceed mysql connection limits and so on, deadagi help a bit). The

List, We're working on an upcoming job that may require us to access a web service (WS). I'm curious to hear peoples thoughts on the best way to do this with asterisk. We'll be submitting a single number to the WS and it will return a success or error. One solution would be to write a simple perl script to interface into to the WS, and use SYSTEM() from asterisk to call it.

Hi all, I am planning to implement LCR routing on my already running asterisk server. Uptill now i have found out that asterisk has no support for lcr, i have to do something about it myself, for example using the AGI. Im looking for ideas here. Whats the best way to start implementing lcr in asterisk. Should i use agi and start implementing my own lcr script or is there any plugin available which

Would anybody know how to run a perl script as a daemon that would stay connected to asterisk via AMI? Right now, my AMI script connects to the manager interface, originates a call, disconnects. The script will be run maybe 20+ per minute. It would make more sense to me to have the script run as a daemon and have a persistent connection to asterisk's AMI. Thank you in advance for your input.

Hi all, I'm trying to build an IVR using the Perl AGI module at http://search.cpan.org/~jamesgol/asterisk-perl-0.10/lib/Asterisk/AGI.pm But, I'm having trouble getting my program to play a message and wait for a keystroke. I am able to use this code to play the file, so I know that the $msg variable points to a valid sound file: $result = $agi->exec("background $msg");

Hi Team Can someone advice me on how i can lower the load average on my asterisk server? dahdi-linux-2.1.0.4 dahdi-tools-2.1.0.2 libpri-1.4.10.1 asterisk-1.4.25.1 2 X TE412P Digium cards on ISDN PRI Im using the system as an IVR without any transcoding or bridging ************************************** top - 10:27:57 up 199 days, 5:18, 2 users, load average: 67.75, 62.55, 55.75 Tasks: 149

Hello, does anybody know about an existing skill-based routing solution for asterisk? I found only some theoretical documents on voip-info.org. I would like to have finer control over who can get which call in which order. Example: Several operators with several topics. Each operator may have a given knowledge-base for given topic. Topics may be weighted in question of complexity as well. Some

Hi, all. I've used the perl/AGI interface, and... well, I found it kind of hokey. Granted, this was in 1.2 days -- perhaps things have changed. Regardless, I guess I have two questions: 1) Has the Perl/AGI "binding" improved since then? 2) Is there any chance of a "real" API for Perl? Thanks much! -Ken -- This message has been scanned for viruses and dangerous

I have a Vitelity DID which generally works, but calls from a particular caller do not reach it. Vitelity has thus far disavowed any responsibility for working through this problem. I recognize that some action might be required by another provider which is outside Vitelity's control, but it seems that they should at least be trying to help resolve the problem by helping me determine

Hi all, Someone know how can I check for available members on a queue Before I queue the call, so I can do something else with it? Note that is not the case for joinempty Thanks, Gabriel Ortiz -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090718/462b725b/attachment.htm

Hi all, Running 1.2.14 When I call a FastAGI script such as this script for an incoming call: [calldirect] exten=>s,1,Answer() exten=>s,2,AGI(agi://192.168.1.175/calldirect?check&${CALLERID(num)}) exten=>s,3,Goto(check_time,s,1) and the FastAGI server is not running (Asterisk gets "connection refused" TCP error), Asterisk just terminates the call like so: May 17

I've got several issues with AGI/FastAGI 1. When an AGI script sends a command to Asterisk via stdin, why does Asterisk block and not return a result until the command is complete? Specifically, the dial command. If I send a Dial command to Asterisk, I don't get a return result until AFTER the call is HUNG UP. Not when it's ringing, not when the call is connected, but when it's

Almost all DID providers refer to XO and L3. Are they the only sources for DIDs in USA and everybody has to go to them? Could someone explain how exactly it works? Thanks -- Zeeshan A Zakaria -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070531/170b14cb/attachment.htm

Folks, I want to build a custom IVR for my setup. I've got it working (well, the bells and whistles are not there yet, but the basic stuff works) using AGI, but I'm worried about how well this will scale. I've seen references to FastAGI, and presumably this will be more efficient. Question, though: how well do either of these (AGI or FastAGI) scale if my system is handling a large

Dear List after a lot googling and watching source example of FastAGI i cant find a simple way to convert a very simple perl AGI script... perhaps im not a developer.. Why i have need to use FastAGI?...Very load CPU usage on my box... with only 100 calls.. So i have two way res_perl or FastAGI on some other box.. I cant test res_perl becasue when i try to compile it i have this error:

Hello Everybody, I am working on Fastagi and I am making use of Asterisk-java. But I don't find the class file for SIPPeersAction. Hence I am getting the error message when compiling my java code. ---------------------------------------------------------------------------- ------------------------------------------------ [root@localhost asterisk-java-0.1]#

Hello everyone, I have a problem with a FastAGI connection, could you help me fix this problem please? Here is my log: [2015-12-15 16:17:09] WARNING[23936][C-00000015]: res_agi.c:1658 handle_connection: Connecting to '10.171.54.149:9110' failed for url

Dear All, Is there anyone who is having FastAGI support for C & C++? We do have FastAGI working for the JAVA and rest of the language / script. But I am unable to find FastAGI for C/C++. Please let us know how to write FastAGI using C/C++. Thanks in Advance, Kashyap -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi List; Can asterisk hear (receive) calls on two IP addresses? How? If yes, then: If I have a VPN router, and my Asterisk server connected to two network cards, one has a private IP address (192.168.0.2) connected to the VPN router (192.168.0.1) and another network card has a private IP address (193.111.196.249) connected directly to the outside default gateway (193.111.196.240), where the VPN