[Shorewall-users] Configuration for simple ssh forwarding

Scott Jibben
Mon, 27 Oct 2003 15:59:43 -0000

> On Mon, 2003-10-27 at 14:51, Rodolfo J. Paiz wrote:
>
> > However, if the support job gets somewhat too heavy (part of the price
> of
> > success), you should try to make the FAQ bigger and better, perhaps
more
> > detailed, and then simply answer fewer questions on the list. Let the
> > shorewall community grow and distribute some of that load among its
> members.
>
> I am absolutely convinced that more documentation is not the answer.

Yes, there is already a *lot* of good documentation out there on the site
and in the etc/shorewall files.  Back when I was more in the business of
writing & selling software, I would keep a log of the
''stupid'' questions.
For example, if I had three times as many questions about a feature I would
then look at the feature to see if I could either (not in any particular
order):

1. Document that feature better (this rarely helped).
2. Redesign the feature.
3. Review to see if there is a bug in the feature.

My goal was to eliminate questions... :)

I usually ended up with either option #2 or #3, though.  It''s easier to
send
an email instead of read the docs.

sj