[asterisk-users] Polycom SoundStation IP 6000 does not register

Olivier
Mon, 19 Dec 2016 17:50:41 -0000

2016-12-19 16:26 GMT+01:00 Yves <yves030 at gmx.de>:

> Hi,
>
> I am pulling my hair for days now...
>
> I can?t get a PolyCom SoundStation IP 6000 (Conferencephone) to register
> with my Asterisk.
>
> There are no SIP Packets arriving at my asterisk at all... and it has
> nothing to do with a firewall or similar...
>
> Simple Question:
> Does anybody have a running SoundStation IP 6000 registerd with asterisk?
>

yes, I've got several of them running.


> If so... would you please be so kind to tell me whats wrong with my setup?
>
> AsteriskServer: 192.168.1.211
> SIP-user: 165
>
> (the SIP-Settings on asterisk-side are OK, tested with a normal
> Softphone... registering and placing calls is no problem...)
>
> The phone-log only says: "Registration failed User: 165, Error
Code:480
> Temporarily not available"
>
> I tried with newest firmware, resetting to factory 100 times, using a
> provisionig file (which the SoundStation correctly downloads)
> but it is always the same... the SoundStation does not contact the
> asterisk for registering...
>

1. Do you have any switch able to mirror traffic sent and received by
Polycom phone ?
Capturing such traffic would help to understand what's happening.

2. Some phones support zero touch config with which they download their
config files from the Internet.
Are you sure this doesn't happen ?

3. Is SNTP/NTP correctly configured on the phone ?





>
> Phoneversion:
> Telefoninformationen
> Telefonmodell SoundStation IP 6000
> Teilenummer 3111-15600-001 Rev:W
> MAC-Adresse 00:04:F2:07:0C:D3
> IP-Adresse 192.168.0.13
> UC-Softwareversion 4.0.11.0583
> BootROM-Softwareversion 5.0.5.2324
> I can ping the phone from the asterisk, the phone can reach the asterisk
> server (as it downloads the tftp files, if used with
> a provisioning profile), so the route and everything is correct... I even
> connected another Hardphone on the same cable
> that stuck in the Polycom... no problem... the other phone can register
> and works, so there is really no cable or firewall
> related problem here... it must be a setting!
>
> thank you
>
>
>
>
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