[asterisk-users] Call Queues : linear strategy WITH priority

Jonas Kellens
Wed, 12 Aug 2015 14:04:26 -0000

Hello

I was wondering of it is possible to have Queue Agents with the same
priority (penalty) but with a certain order ?

So I have 20 Agents.

Agent 1 till Agent 10 has penalty 1.

Agent 11 till Agent 15 has penalty 2.
(only contacted if 1 -> 10 are busy)

Agent 16 till Agent 20 has penalty 3.
(only contacted if 1 -> 10 and 11 -> 15 are busy)


Within the range of Agent 1 till Agent 10, can I have a certain order in
these Agents in which they are rung ?? Like Agent 1 -> Agent 5 -> Agent
2 & 3 & 4 -> Agent 6 -> Agent 7 -> Agent 8 & 9 & 10.



I guess I need 'linear' strategy, but will penalty option still work ?




Thank you for your feedback.

Kind regards.


Jonas.
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