[asterisk-users] Call Queues : linear strategy WITH priority

A J Stiles
Wed, 12 Aug 2015 14:31:32 -0000

On Wednesday 12 Aug 2015, Jonas Kellens wrote:
> Hello
>
> I was wondering of it is possible to have Queue Agents with the same
> priority (penalty) but with a certain order ?
>
> So I have 20 Agents.
>
> Agent 1 till Agent 10 has penalty 1.
>
> Agent 11 till Agent 15 has penalty 2.
> (only contacted if 1 -> 10 are busy)
>
> Agent 16 till Agent 20 has penalty 3.
> (only contacted if 1 -> 10 and 11 -> 15 are busy)
>
> Within the range of Agent 1 till Agent 10, can I have a certain order in
> these Agents in which they are rung ?? Like Agent 1 -> Agent 5 ->
Agent
> 2 & 3 & 4 -> Agent 6 -> Agent 7 -> Agent 8 & 9 &
10.

What's wrong with giving agent 1 penalty 1; agent 5 penalty 2; agents 2, 3
and
4 penalty 3; agent 6 penalty 4, agent 7 penalty 5, and so forth?

--
AJS

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