[asterisk-users] Switchvox

Dave Walker
Mon, 18 May 2009 05:33:36 -0000

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I just inherited a client that is using a Switchvox system.  I normally

install a CentOS based system with freePBX and some custom endpoint
management stuff for Polycom phones.  This Switchvox is making me feel a

bit stifled. I am having nightmares of another recent encounter with
Trixbox Pro.

Can I really not ssh into this box?  If I could is there anything useful

that I might change without breaking things and/or endangering their
warranty or support? Google seems to be very quiet about customer
experiences with Switchvox.
I had a client who purchased a
Switchvox AA350 (for about $7k).&nbsp;&nbsp; The box was plug-n-play and
the endpoint manager for the Polycom phones worked flawlessly on the first
try.&nbsp; The server hummed along for a year.&nbsp; One day the ISP
changed out some equipment and suddenly there were double/missing DTMF tones,
static and dropped calls. &nbsp; I spent quite a bit of time in email and on
the phone with Digium trying to resolve the problem before we finally gave
up.&nbsp; They blamed the ISP and the ISP blamed Digium. &nbsp; I
didn't have the heart to tell the client that he wasted $7000 so I ended up
swapping out the AA350 for a Dell GX745 with FreePBX.&nbsp; The basic
installation of FreePBX exhibited the same problems on the Dell that we
experienced on the AA350 which means the server itself probably was not the
problem.&nbsp;&nbsp; After spending some time working with the sip trunk
provider we were able to make some changes to sip.conf that resolved the issues
with jitter and DTMF.&nbsp; The AA350 now sits idle in the closet.&nbsp;
I will probably EBay the AA350 or use it for another client.&nbsp;
You will never catch me speaking ill of Digium.
They sell an appliance that works great under ideal conditions.&nbsp; I am
also thrilled that Digium continues to support Asterisk as an open source
product.&nbsp; Unfortunately we live in an imperfect world and the lack of
SSH control over my client's servers prevents me from recommending their
server equipment. Does this help? David
Walker (602)410-3210 -0700GMT <div
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