[asterisk-users] Polycom SIP and DHCP problem

Jerry Jones
Tue, 10 Jun 2008 13:46:39 -0000

On Jun 9, 2008, at 2:29 PM, Lyndon Griffin wrote:

> Apologies - I know this isn't either Polycom or ISC support, but if
> anyone would have an answer to my problem, I'm certain they would
> be on
> this list.
>
> I'm experiencing odd behavior with Polycom handsets obtaining DHCP
> addresses.  It always worked fine for me up until a few months ago.
> Unfortunately, I can't narrow down when it stopped working, or
> why.  All
> my Polycoms now appear to ignore my DHCP server entirely, according to
> the following pattern:
>
> Polycom -> DHCPDISCOVER
> Server -> DHCPOFFER on the correct network
> Polycom -> DHCPREQUEST on the wrong network
> Server -> DHCPNAK
> Polycom -> Rinse, repeat ad infinitum
>

Had the same issue a year or so ago - it related to a code version on
the Polycoms. We wiped the flash and let them reload software I
think. dont think we changed code but that took care of the issue.
This was on one of our IP430 installs, never had it happen with 6xx
series - yet.