asterisk users - Feb 2008 - app_voicemail - Failed to open file ../tmp/xxxxx.WAV

Hi,

Would anyone have a clue on this issue?

I'm running asterisk 1.4.13.  Trying to get a WAV voicemail file 
attachment sent to my email address.
Voicemail is working fine.  Email notification of a new message works 
fine.  However, when I set up voicemail.conf to have an attachment of 
the file sent to email I get an error message like this on the console:

[Feb 17 13:33:37] WARNING[17296]: app_voicemail.c:1633 base_encode: 
Failed to open file: 
/var/spool/asterisk/voicemail/hdn/101/tmp/KtqxHG.WAV: No such file or 
directory

The directory exists and is owned by asterisk.asterisk.  The context and 
extension are valid, and as I said all other aspects of voicemail are 
working.  I even get a msg####.WAV file attached to my notification 
message, but it is zero bytes.

Sox is installed (if that matters).

This was all working for me earlier.  Not sure when it broke as this is 
a test setup and much fiddling has been done.  I upgraded from an 
earlier 1.4 version at some point.

Any help is appreciated.

~John

On Sun, Feb 17, 2008 at 01:50:32PM -0600, John Hawley
wrote:
> Hi,
> 
> Would anyone have a clue on this issue?
> 
> I'm running asterisk 1.4.13.  Trying to get a WAV voicemail file 
> attachment sent to my email address.
> Voicemail is working fine.  Email notification of a new message works 
> fine.  However, when I set up voicemail.conf to have an attachment of 
> the file sent to email I get an error message like this on the console:
> 
> [Feb 17 13:33:37] WARNING[17296]: app_voicemail.c:1633 base_encode: 
> Failed to open file: 
> /var/spool/asterisk/voicemail/hdn/101/tmp/KtqxHG.WAV: No such file or 
> directory
> 
> The directory exists and is owned by asterisk.asterisk.  The context and 
> extension are valid, and as I said all other aspects of voicemail are 
> working.  I even get a msg####.WAV file attached to my notification 
> message, but it is zero bytes.
> 
> Sox is installed (if that matters).
Nevermind.
It was sox.  It was indeed installed, but needed some actual formats to work
with :/
Silly package manager.

root at muk:INBOX# sox -v1.5 msg0004.WAV t.WAV
sox soxio: Failed reading `msg0004.WAV': unknown file type `wav'


root at muk:asterisk# apt-get install libsox-fmt-base
root at muk:asterisk# dpkg -l |grep sox
ii  libsox-fmt-base                      14.0.0-5                Minimal set of
SoX format libraries
ii  libsox0                              14.0.0-5                SoX library
ii  sox                                  14.0.0-5                Swiss army
knife of sound processing


root at muk:INBOX# sox -v1.5 msg0004.WAV t.WAV
sox sox: t.WAV: output clipped 15 samples; decrease volume?
sox sox: msg0004.WAV: balancing clipped 27 samples; decrease volume?



~jh
> 
> This was all working for me earlier.  Not sure when it broke as this is 
> a test setup and much fiddling has been done.  I upgraded from an 
> earlier 1.4 version at some point.
> 
> Any help is appreciated.
> 
> ~John
> 
> 
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