[asterisk-users] Transfer Caller ID

Jerry Jones
Mon, 19 Feb 2007 08:02:16 -0000

Not sure about others, but on Polycoms a blind transfer sends
original callerid, screened sends operators callerid


On Feb 19, 2007, at 8:55 AM, Rob Schall wrote:

> I'm sure this was asked before, but I can't seem to make this
work...
>
> If a customer dials one of our DIDs, and the operator transfers that
> call to another employee, the Caller ID doesn't seem to do what I
> would
> expect it to. I would expect it to show the original caller's ID.
>
> Example:
> John calls in from the outside using (213-555-1234) and he calls into
> the asterisk system (actually the operator).
> The operator (a real person) answers the call and presses transfer on
> her polycom 501 phone. I see an incoming call "From: Operator".
> After I
> pick up her call, she presses transfer one final time to complete the
> transfer. However, now that the call has been completed, it still
> shows
> "From: Operator". I need it to show From: 213-555-1234.
>
> I tried setting the "o" setting in Dial, but that didn't seem
to fix
> anything.
>
> Rob
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users