asterisk users - Jul 2006 - Voicemails randomly not deleting in 1.2.9.1 ??

We updated our systems to 1.2.9.1 (from 1.2.4) about 3 weeks ago.

 

About every other day since then, a user will complain that they deleted
a voicemail, but that Asterisk continues to tell their phone that they
have new messages.

They also can no longer delete these messages.

 

A quick check on the server shows that the .WAV and .GSM files were
deleted, but that the msg000N.txt file remains. 

Manually deleting the text file obviously resolves the issue.

 

I've been trying for weeks now to come up with a repeatable way to
invoke this behavior, but have failed utterly.

However, we have seen this behavior about a dozen times.

 

Anyone else experiencing this? Any suggestions?

 

If it makes any difference our phones are Polycom SoundPoint 501s

 

Thanks,

Anthony

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Anthony Davis wrote:
>
> We updated our systems to 1.2.9.1 (from 1.2.4) about 3 weeks ago.
>
>  
>
> About every other day since then, a user will complain that they 
> deleted a voicemail, but that Asterisk continues to tell their phone 
> that they have new messages.
>
> They also can no longer delete these messages.
>
>  
>
> A quick check on the server shows that the .WAV and .GSM files were 
> deleted, but that the msg000N.txt file remains.
>
> Manually deleting the text file obviously resolves the issue.
>
>  
>
I am seeing the same problem....

Kyle

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Anthony Davis wrote:
>
> We updated our systems to 1.2.9.1 (from 1.2.4) about 3 weeks ago.
>
>  
>
It was supposed to be fixed in 1.2.9.1
> A quick check on the server shows that the .WAV and .GSM files were 
> deleted, but that the msg000N.txt file remains.
>
> Manually deleting the text file obviously resolves the issue.
>
>  
>
This usually occurs when someone is listening to the voice mail greet.  
The caller presses 0 to drop out of the voice mail and contact the 
operator.  The sound files are removed but not the .txt file.

Doug


-- Ben Franklin quote: "Those who would give up Essential Liberty to 
purchase a little Temporary Safety, deserve neither Liberty nor Safety."

It is a bug.
It happens when someone is, I believe, leaving a message and you
delete a message at the same time (or something along those lines).

1.2.9.1 may have fixed the IAX exploit, but it is way too unstable,
and has way too many bugs to be used in production, IMHO.  we rolled
back to 1.2.7 after running 1.2.9.1 for 4 days and having it crash on
us several times a day.

1.2.7 has now been running for over 2 weeks.

On 7/7/06, Anthony Davis <adavis@practicepartner.com>
wrote:
>
>
>
>
> We updated our systems to 1.2.9.1 (from 1.2.4) about 3 weeks ago.
>
>
>
> About every other day since then, a user will complain that they deleted a
> voicemail, but that Asterisk continues to tell their phone that they have
> new messages.
>
> They also can no longer delete these messages.
>
>
>
> A quick check on the server shows that the .WAV and .GSM files were
deleted,
> but that the msg000N.txt file remains.
>
> Manually deleting the text file obviously resolves the issue.
>
>
>
> I've been trying for weeks now to come up with a repeatable way to
invoke
> this behavior, but have failed utterly.
>
> However, we have seen this behavior about a dozen times.
>
>
>
> Anyone else experiencing this? Any suggestions?
>
>
>
> If it makes any difference our phones are Polycom SoundPoint 501s
>
>
>
> Thanks,
>
> Anthony
> _______________________________________________
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>
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>
>
>

On Fri, 2006-07-07 at 15:09 -0400, Doug Lytle wrote:
> Anthony Davis wrote:
> >
> > We updated our systems to 1.2.9.1 (from 1.2.4) about 3 weeks ago.
> >
> >  
> >
> It was supposed to be fixed in 1.2.9.1
> 
> > A quick check on the server shows that the .WAV and .GSM files were 
> > deleted, but that the msg000N.txt file remains.
> >
> > Manually deleting the text file obviously resolves the issue.
> >
> >  
> >
> 
> This usually occurs when someone is listening to the voice mail greet.  
> The caller presses 0 to drop out of the voice mail and contact the 
> operator.  The sound files are removed but not the .txt file.
Iirc this was fixed in the 1.2 branch after 1.2.9.1 was released.

Regards,
Patrick