[Asterisk-Users] Queue reporting seems broken.

Johann
2006-05-03T06:26:27Z

The wiki page doesn't mention the other fields in the file.

<TIMESTAMP>:<UNIQUEID>:<QUEUE>:<AGENT>:<ACTION>:<ARG1>:<ARG2>:<ARG3>

Depending on the action some of the fields may contain 'NONE' instead.
You will
need to use the <AGENT> field to match who the connect and
completeagent/completecaller messages are for.

Keep in mind the <UNIQUEID> field will be the same for a caller as they go
through the queue.  So the enterqueue, connect, complete actions will have the
same.


--johann

Thermal Wetland wrote:
> I am trying to figure out which one of our agents is answering the calls.
>
> According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log
> the only time the queue_log puts the channel (agent) is during logoff &
> logon.
>
> There is the connect & completeagent message, but it doesn't show
which
> channel (agent) answered the phone.
>
> I can't even figure it our cross referencing the CDR records, the CDR
> record only has the queue number.
>
> Is there a way around this?
>
> Aloha,
> Matt
>
>
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