[Asterisk-Users] Re: Re: Agent in multiple queues?

Tomislav Parčina
Thu, 30 Mar 2006 01:30:50 -0000

In article <op.s66cgsfg3wzjep@pc-lenz.xcept.it.local>, lenz-ml@loway.it
says...
>
> You just add the same agent to both queues (don't use groups), like in
> queues.conf:
>
> [queue1]
> ....
> member=>Agent/101
>
> [queue2]
> ...
> member=>Agent/101
>
> Now Agent 101 is a member of both queues, and will not be called while
> s/he is on conversation.

I have done it that way, but it's dirty. It would be much cleaner if I could
define 5 groups for 5 queue's. And in each group define one or more agents
and join groups to queues.


--
Tomislav Parcina
tparcina#lama.hr