[Asterisk-Users] Asterisk for Call Center (missing reference)

Rodrigo P. Telles
Mon, 23 Jan 2006 11:39:30 -0000

Hi,

Does any body knows some thing about it?

Thanks in advance.

Telles

Rodrigo P. Telles wrote:
> Hi Folks,
>
> I've been searching for an specific feature on asterisk and I found an
e-mail from "John Todd" asking for the same thing.
> http://lists.digium.com/pipermail/asterisk-users/2004-May/045882.html
>
> To be able to listen (zapbarge, zapscan or chanspy) an specific channel and
can talk to one side (the operator).
> That feature is very usefull in call centers in Brazil so if you want to
use Asterisk as a Call Center PBX you have to
> support it.
>
> John Todd post it in May 2004 so perhaps now (Jan 2006) it's possible
or there is another app (commercial?) that can
> support it.
>
> John: have you found a solution for your question? if so, please let me
know!
>
> Thanks in advance,
> --
> ===========================================> Rodrigo P. Telles
<telles@devel.it>
> IT Manager
> Devel-IT - http://www.devel.it
> IVOZ # 1029
> +55 14 3324-1200
> Bestcom Group
> ===========================================>
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