[Asterisk-Users] Call Center software opensource or commercia l

mattf
2005-03-15T08:30:01Z

Hello,

We use and develop the astGUIclient suite. It is Open-source(as in GPL) and
offers Inbound and Outbound call center functions with reports, ACD,
monitoring, recording and very basic IVR scripts. Complex IVR functions need
to be custom programmed within Asterisk but that is not really that hard. It
works across multiple Asterisk servers and we are using it currently at 5
locations including our main office which has over 100 agent seats.

http://astguiclient.sf.net/

There is also Aheeva- http://www.aheeva.com/ for a commercial Asterisk call
center solution that offers a ton of functionality for a price.

That's about all I know of for full Asterisk call center suites.

Let me know if you have any questions about astGUIclient.

MATT---



-----Original Message-----
From: Erick Perez [mailto:eaperezh@gmail.com]
Sent: Tuesday, March 15, 2005 10:13 AM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Call Center software opensource or commercial


Hi there, we are looking for an opensource or commercial * based Call
Center.
Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
reporting, CDR, etc is needed. over 100 seat can be the initial target
and will grow in a very short time.

SIP phones will be used and multiple E1 lines incoming, so to provide
full failover a cluster of * machines or some other form of redundancy
must be used.

I'm sure custom programming will be requiered so offerings are
accepted but all work will be done remotely since we are in Central
America (unless you happen to live in our country of course...)

Any real experiences with * on this?

please for commercial offer reply off-list to eaperezh@gmail.com since
I think the rules of this forum prohibits commercial offerings.

So far i have found
http://www.aspect.com/
http://www.ebiitech.com/

Thanks in advance,


--

-------------------------------------------
Erick Perez
Linux User 376588
http://counter.li.org/  (Get counted!!!)
Panama, Republic of Panama
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