[Asterisk-Users] Cannot transfer after queue agent picks up c all

steve szmidt
2004-12-27T05:13:42Z

On Sunday 26 December 2004 02:57 pm, Hecken, Guido
wrote:
> I had the same problem with snom 190 phones.
> Using the transfer with # instead of "Transfer Button on the
phone" worked
> for me.
> In my configuration "REFER" was not send, so the transfer with
the button
> on the phone did not work.
>
> Guido Hecken

Yes, but I think that's another problem disrelated to queues. Use the
softbutton and your transfer will work fine.

>
> -----Urspr?ngliche Nachricht-----
> Von: steve szmidt [mailto:steve@szmidt.org]
> Gesendet: Sonntag, 26. Dezember 2004 17:14
> An: asterisk-users@lists.digium.com
> Betreff: [Asterisk-Users] Cannot transfer after queue agent picks up call
>
> I have not been able to find anything that relates to this problem. The
> agents
> are using Cisco phones.
>
> Calls goes into a queue. but once an agent picks it up it cannot be
> transferred. However if they call directly to the agents extension it's
not
> a
> problem transferring calls.
>
> It sounds like a misconfiguration but I cannot see what's wrong. Any
> takers?

--

Steve Szmidt

"They that would give up essential liberty for temporary safety
deserve neither liberty nor safety."
                                Benjamin Franklin