[Asterisk-Users] ICD status

TC
Thu, 04 Nov 2004 18:14:03 -0000

Kevin
Its does not have a lot of wide spread testing,
with all the different combinations parameters that are possible..
esp with cvs head.
There are a few low key installs ....

We are about to add some new features to handle q priorties
and agent matching to customers for calls backs & transfers.
( This apis exist now for icd dialing but not via the dial plan)
If you want to provide an itemized list of issues we can get those
into mantis for icd & include those as clean up items..
-feel free to contact me off list & we can go over this

there also a bunch of features on our dev boxs that is not in cvs
right now (sql reporting, multiple priorties per agent per q, etc)


thx tim


> I gave ICD a spin today, and had a lot of problems.  It was
> yesterday's CVS checkout for both asterisk from digium, and ICD from
> orson.callenish.com.  I was running into major problems with agent
> login/out, configuration, general loss of coherency in status,
> potential jumping of fenceposts (reading source extension for login
> was randomly corrupted), and segfault on reload to name a few.
>
> Is anyone running ICD in production?  Its features are perfect for our
> small call center, and chan_agent with app_queue does not work well
> for us, mostly due to sip transfers dropping calls with the agent
> channel in the middle (# transfer is not really a great option;
> app_queue might be better with some agent functionality inside).
>
> I'd really like to give ICD a spin.  Is there a development site,
> forum or list for ICD?  Google sure can't find much discussion going
> on, and the wiki has nothing much.
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