[Asterisk-Users] Grandstream transfer into outer space

James Sizemore
Thu, 26 Feb 2004 14:49:11 -0000

You could always create a rule to match any-e-thing 3 or 4 digits, that
always forwards to the receptionist

[match_all_local]
exten => _NXXX,1,Goto(receptionist|s|1)
exten => _NXX,1,Goto(receptionist|s|1)

[trunk]
include => localnumbers
include => match_all_local
include => international
include => longdistance

[default]
include => trunk




Jim Rosenberg wrote:

>The Grandstream BudgeTone 101 phone has a Transfer button. This appears to
>be a "blind" transfer: once you've dialed the extension to
which you want
>to transfer, the phone tries to do this and then "dumps you out".
>
>My question is this: Let's say I explain to my users that I don't
want
>them using the Transfer button, to use # and let Asterisk transfer the
>call, or to use parking, and again let Asterisk handle it. But, someone
>forgets. They hit the Transfer button anyway. Then they type the wrong
>extension. If they had transferred using the # key and let Asterisk do it,
>Asterisk would have reacted reasonably to a wrong extension, but the
>Grandstream doesn't know about all this magic.
>
>So: now I've got my caller just sitting there, transferred into nowhere.
>Is there a way to pick the caller up? I haven't found a way to do this.
>
>When this happens the caller is still connected to "something",
and at
>the Asterisk console, sip show channels shows the call. It seems as though
>there ought to be some way to "reach in" and connect to it ...
>
>Any ideas welcome. These Grandstream phones are kind of nice. I sure
don't
>want to have to start out a new installation by *taping over* the
>Transfer button, but if there isn't a way to reach a stranded caller,
>it's deadly.
>
>-T.i.A., Jim
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