[Asterisk-Users] Grandstream transfer into outer space

Matthew B Marlowe
Wed, 25 Feb 2004 16:19:13 -0000

You said using the # feature gives you the ability to not lose a call if
you dial an invalid extension but that doesn't work for me.

When I dial # and enter an invalid extension I want it to sy ' invalid
extension' to ME and ask me to reenter one.

Instead if I dial # (or transfer button) and enter an invalid extension
it plays ' invalid extension ' to the CALLER and asks THEM to reenter an
extension number and the call is lost from me.

Any ideas?



Sincerely,
Matthew Marlowe
Gear 3 Technologies, LLC
609.252.1155 x614
www.gear3.com

||||
(00)
 ><   Choose a job you love, and you will
/||\  never have to work a day in your life.
=/\
-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Steve
Sent: Wednesday, February 25, 2004 6:02 PM
To: asterisk-users@lists.digium.com
Subject: Re: [Asterisk-Users] Grandstream transfer into outer space

On Wednesday 25 February 2004 05:35 pm, Matthew B Marlowe
wrote:
> How'd you get the # transfer feature working? :)

My transfer button worked out of the box. Then when I upgraded * in
Nov-Dec it stopped working I have to use #.

>
>
> Sincerely,
> Matthew Marlowe
> Gear 3 Technologies, LLC
> 609.252.1155 x614
> www.gear3.com
>
>
> (00)
>
>  ><   Choose a job you love, and you will
>
> /||\  never have to work a day in your life.
> =/\>
> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com
> [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Jim
> Rosenberg
> Sent: Wednesday, February 25, 2004 5:15 PM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] Grandstream transfer into outer space
>
> The Grandstream BudgeTone 101 phone has a Transfer button. This
> appears to be a "blind" transfer: once you've dialed the
extension to
> which you want to transfer, the phone tries to do this and then "dumps

> you out".
>
> My question is this: Let's say I explain to my users that I don't
want

> them using the Transfer button, to use # and let Asterisk transfer the

> call, or to use parking, and again let Asterisk handle it. But,
> someone forgets. They hit the Transfer button anyway. Then they type
> the wrong extension. If they had transferred using the # key and let
> Asterisk do it, Asterisk would have reacted reasonably to a wrong
> extension, but the Grandstream doesn't know about all this magic.
>
> So: now I've got my caller just sitting there, transferred into
> nowhere. Is there a way to pick the caller up? I haven't found a way
> to do this.
>
> When this happens the caller is still connected to "something",
and at

> the Asterisk console, sip show channels shows the call. It seems as
> though there ought to be some way to "reach in" and connect to it
...
>
> Any ideas welcome. These Grandstream phones are kind of nice. I sure
> don't want to have to start out a new installation by *taping over*
> the Transfer button, but if there isn't a way to reach a stranded
> caller, it's deadly.
>
> -T.i.A., Jim
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