Ethy H. Brito
2015-Jul-15 19:51 UTC
[asterisk-users] how to return a transfered call to the transferrer?
Hi all Any of you guys could point me in the right direction? I need to make that a blind transfer to return to the transferrer when the transferee does not answer. Scenario: . Miss Jane Doe, our front desk attendant, picks up an external call to Mr. Smith; . Miss Doe flashes, dial Mr. Smith's extension and then hangup; . Mr Smith's phone rings until timeout; . At this point, how to return the call to the Miss Doe's extension; Cheers Ethy
Ishfaq Malik
2015-Jul-16 08:51 UTC
[asterisk-users] how to return a transfered call to the transferrer?
On 15 July 2015 at 20:51, Ethy H. Brito <ethy.brito at inexo.com.br> wrote:> > Hi all > > Any of you guys could point me in the right direction? > > I need to make that a blind transfer to return to the transferrer when the > transferee does not answer. > > Scenario: > . Miss Jane Doe, our front desk attendant, picks up an external > call to > Mr. Smith; > . Miss Doe flashes, dial Mr. Smith's extension and then hangup; > . Mr Smith's phone rings until timeout; > . At this point, how to return the call to the Miss Doe's > extension; > > Cheers > > Ethy > > -- > _____________________________________________________________________ > >Do a channel dump on the transferred channel, you'll see marker channel variables showing it's a transfer and that contain the sending peer name. You can use dialplan logic to check if it's a transfer. If it is, you can send the call back to the referrer peer. Regards Ish -- Ishfaq Malik Department: VOIP Support Company: Packnet Limited t: +44 (0)161 660 2350 f: +44 (0)161 660 9825 e: ish at pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, Duplex 2, Ducie House 37 Ducie Street Manchester, M1 2JW COMPANY REG NO. 04920552 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20150716/e923d2ac/attachment.html>
Ethy H. Brito
2015-Jul-16 15:17 UTC
[asterisk-users] how to return a transfered call to the transferrer?
On Thu, 16 Jul 2015 09:51:54 +0100 Ishfaq Malik <ish at pack-net.co.uk> wrote:> On 15 July 2015 at 20:51, Ethy H. Brito <ethy.brito at inexo.com.br> wrote: > > > > > Hi all > > > > Any of you guys could point me in the right direction? > > > > I need to make that a blind transfer to return to the transferrer when the > > transferee does not answer. > > > > Scenario: > > . Miss Jane Doe, our front desk attendant, picks up an external > > call to > > Mr. Smith; > > . Miss Doe flashes, dial Mr. Smith's extension and then hangup; > > . Mr Smith's phone rings until timeout; > > . At this point, how to return the call to the Miss Doe's > > extension; > > > > Cheers > > > > Ethy > > > > -- > > _____________________________________________________________________ > > > > > Do a channel dump on the transferred channel, you'll see marker channel > variables showing it's a transfer and that contain the sending peer name. > You can use dialplan logic to check if it's a transfer. If it is, you can > send the call back to the referrer peer. >I'm sorry. I couldn't find "channel dump" (Asterisk 11). The closer I got was "sip show channel XXX". And it does not return any clue about a transferred channel. At least none I could rely on. Isn't there any dialplan variable? Other tip? Cheers Ethy