similar to: Static agent in queue

How to get rid on following.. why its Invalid ? holler*CLI> queue show queue1 queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: Agent/7201 (Invalid) has taken no calls yet Agent/7202 (Invalid) has taken no calls yet No Callers -------------- next part -------------- An HTML

Hey Guys! We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember. Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ? -S -------------- next part -------------- An HTML attachment was scrubbed...

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

Dear all I have asterisk every time my Agent login in queue and useing queue but i want to staticly map that agent in queue so how do it possible and what configuration required for it ??? ----PGP Signature-- Satish Patel mobile:- +91-9818875535 http://www.linuxbug.org --------------------------------- Looking for last minute shopping deals? Find them fast with Yahoo!

Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat

Hey Guys, I knew this is stupid question but i just want to know what is the difference between Queue member logged out vs Pause ? -Satish -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110321/7646a66b/attachment.htm>

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP

Hi Guys! This is strange issue with 1.8 I have restarted my asterisk and it destroy all registered SIP peers now only solution is i manually reboot all phones to get them register back. I have never seen issue like this before. Any idea what would be the issue ? Thanks S -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

Hi All, We are using Asterisk 1.2.18 in a CentOS box. Implemented a queue (maqueue) structure for handling customer calls. There are 4 queue members (85744,85766,85511,84888). These 4 members are logged in using AgentCallbackLogin application. But at some point, one of the agent's SIP phone does not ring for an incoming call to this queue. I checked the agent status and it is not in paused

Hi, I have several agents, who all log into multiple queues. What I want to happen (but doesn't seem to be) is: Agent 5 is logged into queues 1,2,3 Agent 4 is logged into queues 1,3 A call comes into queue 1, and goes to agent 5. Agent 5 answers the call and finishes it. A call comes into queue 3. I want this call to go to Agent 4, as opposed to going to agent 5 (which is what it is doing

Hi, I have a queue with one agent added using AddQueueMember (FAO|Local/1001 at from-sip|0||Agent/602). My extensions.conf is [general] static=yes writeprotect=yes autofallthrough=no clearglobalvars=no priorityjumping=no [from-sip] exten => 100001000,1,Dial(SIP/100001000,,t) exten => 1001,1,Dial(SIP/1001,,t) exten => 1002,1,Dial(SIP/1002,,t) exten => 1003,1,Dial(SIP/1003,,t) exten

We have a queue that agents log into through the dial plan. Extension Sip/101 logs in as Agent/101 We have 'ringinuse = no' in the queues.conf file. The issue is that when Ext 101 is on a 'non queue' call (they placed a call, someone called their DID, etc) they still receive queue calls. Is there a way to stop this from happening? -Matt

Here is some dialog from the Console: -- Starting simple switch on 'Zap/13-1' Feb 10 07:22:36 NOTICE[21105]: chan_zap.c:6063 ss_thread: Got event 18 (Ring Begin)... -- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack -- Goto (mainmenu,s,1) -- Executing BackGround("Zap/13-1", "thank-you-for-calling-poker -support") in new stack

I am reading at http://www.asteriskguru.com/tutorials/queues.html They are using member in both static and dynamic method. member => <technology>/XXXX -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110519/ec8d19e1/attachment.htm>

I attempted setting up a queue with agents that log in, and get called with incoming calls: Agents log in using: exten => *88,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@test-sip) Calls get into the queue with: exten => 6029995654,1,Queue(test-noc|t|||60) queues.conf: [test-noc] strategy = rrmemory context = test-sip timeout = 10 retry = 4 member => Agent/@2

Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example, if we have two agents in the queue and two incoming calls. The first incoming call will ring on one of the agent phones, but the second agent's phone will not ring until the first agent picks up the

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hi, I've been playing with agent penalties (Asterisk 1.6.2.16). I've set up multiple agents, and as documented agents with the lowest penalty value get called first. The issue I have is that if the agent with the very lowest penalty does not answer, instead of going with to the second best agent the queue rings the same agent over and over and over again. I've realized that