similar to: Is a device a member of a queue?

Hi We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for queues. For a particular customer, when I run queue show <queue_name> I get the following numbers: <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s So from that data we look at 17s holdtime And assume that is the

Hello Everyone, I'm looking for help/ideas on how to do the following: I have a couple of people out of many (the couple of people randomly change) who log into an "on-call" queue. A call comes in and it rings the "on-call" extensions, but no one answers. I would like the call to then try the cell-phones of just the people that are logged into the "on-call"

To all who need more queue functionality, We are contracting Digium to enhance the queue app for our call center needs. Please read the following email conversation and give your ideas. Unless a glaring omission is found in my specification we will have them start tomorrow (Wednesday). I may not have thought of something important. It will be released to all Asterisk users by Digium. Thanks for

I've been trying to get the hang of Agents and Queues and I must say its a little unclear as to how things work..... So maybe someone has some better idea....

First off this is not my work for extensions.conf it is modified from http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl ogin-to-standard-dialplan-methods-part-1/ So credit to Leif Madsen <http://www.leifmadsen.com> But as to my question [AgentLogin] ;A replaced version of AgentCallbackLogin() using a GoSub() ; exten =>

Hi, I'm migrating some macro from extension.conf format to AEL and they are some things i don't understand, and some i don't evan know how to get them working. Example: Doing this "queueMemberList=${QUEUE_MEMBER_LIST(queue)};" won't make any warning message, however the resulting variable value won't be the expected one (a string) but some kind of

Howdy, I'm looking at enabling autopause on one of my queues where my queue members are bad about leaving their desks without pausing. The problem I see is that when the queue pauses an Member it doesn't jump into the dialplan to do so which means my handy device state and asterisk database driven Light for the Member showing their paused status won't update. My idea for solving

Under 1.4.5 and 1.4.6, I've seen a few instances where the channel name in queue log entries is replaced by a snippet of a manager event: --START-- 1183582823|1183582823.104763|queuename|SIP/XXXX|REMOVEMEMBER| 1183582828|1183582793.104744|queuename| Context: macro-dialout Extension: s Priority: 3 Application: GotoIf AppData: 0?blockclid Uniqueid: 1183582822.104759

Hi, I have missed something so I wonder if someone could explain for me? 0424449647 desktop phone 0106024647 DECT phone 0424449630 Helsingborg queue extensions.conf --------------- [support] exten => 0424449647,hint,SIP/0424449647&SIP/0106024647 exten => 0424449647,1,Dial(SIP/0424449647&SIP/0106024647,15,rtT) [inputinterior.se] exten => 0/0424449647,1,Answer() exten =>

Imagine that you have this code: exten => _X!,n,Set(foo=${QUEUE_WAITING_COUNT(${QueueName})})) If ${QueueName} happens to be unset, this will cause a warning: [Jul 22 14:26:17] ERROR[8114]: app_queue.c:5187 queue_function_queuewaitingcount: QUEUE_WAITING_COUNT requires an argument: queuename The obvious solution: exten => _X!,n,ExecIf($["${QueueName}" !=

On Wed, Jan 28, 2015 at 12:23 PM, Ishfaq Malik <ish at pack-net.co.uk> wrote: > Hi > > We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for > queues. > > For a particular customer, when I run queue show <queue_name> I get the > following numbers: > > <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s

Has anyone used the H option for Queue() with Callback queues? I want customers in my queues to be able to jump out to voicemail when they get tired of waiting, but in my setup when I pretend to be a customer and press '*' [when I am waiting in the queue] I see the message 'User hit * to disconnect call.' but then just jump out to the outer loop where queued callers wait to

Hi! Did play around with queues and need some help. I thought that MEMBERINTERFACE and MEMBERNAME should be set to the ?device? the call was queued to not the device that called the queue, or do i miss something? Running: Asterisk 1.8.2.3 built by root @ sip on a i686 running Linux on 2011-01-31 13:38:23 UTC 0317998985 calls Kinna (0320209030) Tomas Ekman (SIP/0317998972) receives the call but

asterisk-users-bounces at lists.digium.com wrote on 03/25/2015 01:38:26 PM: > I'm looking at enabling autopause on one of my queues where my queue > members are bad about leaving their desks without pausing. > The problem I see is that when the queue pauses an Member it doesn't > jump into the dialplan to do so which means my handy device state > and asterisk database

Hi, I use QUEUE_MEMBER_LIST and QUEUE_MEMBER_COUNT to automate Agent logoff at specified time. This works fine in normal case but today i noticed than two agents where still logged-in, but with a status of 'Invalid', and the script wasn't able to remove them since while QUEUE_MEMBER_LIST() correctly listed them, QUEUE_MEMBER_COUNT() gave 0 instead of 2. If this is expected

Hello list, how come on my Asterisk 1.6.2.11, I have no help available ?! asterisk*CLI> core show application Dial -= Info about application 'Dial' =- [Synopsis] Not available [Description] Not available [Syntax] Not available [Arguments] Not available [See Also] Not available Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed...

Just done a clean install of rc5 on a totally new machine and found the following:- /etc/init.d/asterisk start errors on line 109 - there is no 0 before $VERBOSITY as in the other lines. More interesting is that after make samples I have no iax2 available. Dave Cotton

I downloaded the latest 1.8 (27922) but got some segmentation faults. The first one was when it loaded cdr_odb, and so I changed menuselect not to compile that one, but the second one was when it tried to load chan_agent and so I stopped there to see if anyone else was seeing this. The agents.conf is all commented out except for [general] . Anyone know what is happening? Thanks. P.S. I deleted

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> </head> <body text="#000000" bgcolor="#ffffff"> <font size="+1">Does anyone have links to the most recent audiocodes

How can I let asterisk immediately dials a trunk when off hook?