similar to: adding agent with 2 phones to a queue

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971

Hi! Did play around with queues and need some help. I thought that MEMBERINTERFACE and MEMBERNAME should be set to the ?device? the call was queued to not the device that called the queue, or do i miss something? Running: Asterisk 1.8.2.3 built by root @ sip on a i686 running Linux on 2011-01-31 13:38:23 UTC 0317998985 calls Kinna (0320209030) Tomas Ekman (SIP/0317998972) receives the call but

How to get rid on following.. why its Invalid ? holler*CLI> queue show queue1 queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: Agent/7201 (Invalid) has taken no calls yet Agent/7202 (Invalid) has taken no calls yet No Callers -------------- next part -------------- An HTML

Hi! Trying to figure out what I am doing wrong... 1 std SIP phone (0317998975) registered to an Asterisk (SVN-trunk-r234256) 1 Cell phone 00733025975 attached through H323. extensions.conf exten => 975,1,Goto(975-${DEVICE_STATE(SIP/0317998975)},1) exten => 975-INUSE,1,VoiceMail(0317998975 at inputinterior.se,bs) exten => 975-INUSE,2,Hangup() exten =>

Hi all! I am trying to figure out how DEVICE_STATE is working, no luck so far. sip.conf [0317998975] type=friend regexten=0317998975 secret=???? username=0317998975 callerid="Magnus Benngard" mailbox=0317998975 at inputinterior.se host=dynamic canreinvite=yes dtmfmode=rfc2833 nat=yes disallow=all allow=alaw extensions.conf exten => 0317998975,hint,SIP/0317998975 exten =>

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

Hi, Did a test with Local, exten => 1234,1,Dial(Local/1 at agents) [agents] exten => 1,hint,SIP/0317998975&SIP/0317998985 exten => 1,1,Dial(SIP/0317998975&SIP/0317998985) When calling 1234, both 0317998975 and 0317998985 rings when answering in 0317998985, 0317998975 stops ringing, all fine but when answering in 0317998975, 0317998985 keeps on ringing... 0317998975 is an Avaya

Hi All, I've got a realtime queue in place (strategy is "wrandom"), and have added a member dynamically via "queue add member ". My agent shows in the queue, but when he gets the call is not recognized as "In Use". Here is the output from "queue show" prior to the call: *CLI> queue show QUEUE_3 has 0 calls (max unlimited) in 'wrandom'

Hi! Have a weired problem with Avaya 9650 phones: extensions.conf exten => 0317998975,hint,SIP/0317998975 exten => 0317998975,1,Goto(0317998975-${DEVICE_STATE(SIP/0317998975)},1) exten => 0317998975,2,Hangup() exten => 0317998975-INUSE,1,VoiceMail(0317998975 at inputinterior.se,bs) exten => 0317998975-INUSE,2,Hangup() exten => 0317998975-NOANSWER,1,VoiceMail(0317998975 at

Following on from a posting yesterday from Kevin, I have the following in the dialplan: exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ) I am on extension 706. From the CLI: SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 60s No Members No Callers I call 709, get a console message

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

Hi We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for queues. For a particular customer, when I run queue show <queue_name> I get the following numbers: <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s So from that data we look at 17s holdtime And assume that is the

Gentlemen, Forgive me if I am posting at the wrong place! I was going to test the "new" chan_ooh323 driver so I did install: debian: Linux sip2 2.6.26-2-686 #1 SMP dahdi-linux-complete-2.2.0.2+2.2.0 Asterisk SVN-trunk-r231692 Did enable chan_ooh323, everything compiled without any problems. Hardware setup: Phone (975) - Avaya CM - H.323 - Asterisk - X-Lite (0317998975) X-Lite can

Gentlemen, Did tryout "CONNECTEDLINE" function, was exactly what I have been looking for. But there are at least one thing I cant figure out. Did a very simple and "stupid" extension 0317998955 and ran a test. My phone (0317998975) dials 955, the display on my phone changes from "955" to "Connected Line 955" when my call is answered, shouldn't the

Hi, I'm trying to use Round Robin Memory with my queues. It seems to work fine... that being I call in.. first time agent 1 will get a call, second time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is

I need clarification on couple of issues of Realtime Queue. It seems that when Agents(Memebers) are added using AddQueueMember, Asterisk puts this Queue-Member relationship information into AstDB, So that on asterisk restart this can be preserved. My question is, why does asterisk not store call information for Queue (holdtime, talktime, W, C, A, SL%) in AstDB, So that it can also be retained

Hi! Part of extensions.conf: exten => 985,1,Dial(SIP/0317998985&H323/00702221448 at Avaya,20) exten => 985,2,Goto(985-${DIALSTATUS},1) exten => 985-BUSY,1,VoiceMail(0317998985 at inputinterior.se,b) exten => 985-BUSY,2,PlayBack(vm-goodbye) exten => 985-BUSY,3,HangUp() exten => 985-NOANSWER,1,VoiceMail(0317998985 at inputinterior.se,u) exten =>

Hello, I have Elastix ISO install (FreePBX 2.7.0.3) My current Setup is as follows: Inbound Route > Queue > (Dynamic Agents) The queue distributes calls based on rrMemory. I have been asked to redesign the call distribution as follows: Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in rrMemory format. When Level-1 Agents are busy, distribute calls to Level-2 Agents

Asterisk: 1.6.2.15 On the production server I've modify the /etc/asterisk/queues.conf file. Now in CLI I wan't to reload queue configuration gracefully. I did: virtual-pbx*CLI> queue reload members office virtual-pbx*CLI> But `queue show office` tells me that nothing has changed. I tried to reload all -- `queue reload all': virtual-pbx*CLI> queue reload all [Dec 28