similar to: Call recording in - out

Hi all, I have 2 question. I have a call center queue with 5 agent; the following are the configuration files: *queue.conf* [name_of_queue] musicclass = default announce = queue-name_of_queue strategy = ringall servicelevel = 60 context = callcenter timeout = 60 retry = 5 wrapuptime=15 autopause=no maxlen = 0 announce-frequency = 60 periodic-announce-frequency=30 announce-holdtime = yes

Skipped content of type multipart/alternative-------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/png Size: 13579 bytes Desc: image001.png Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20070503/c64c855a/attachment.png

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Hello Asterisk Users, I guess the subject says the most of it; here goes some more detail: - Running Asterisk 1.2.14 - Objective: record all calls managed by a specific queue - Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID} Facts: - If the UNIQUEID chan var is used in the MONITOR_FILENAME, before calling the Queue() application, the two legs of the call are not

Hi to all, I have a strange behavior in my asterisk server. I have a queue for 5 agents, the calls enter the queue an go to the agents normally, but if I need to transfer or dial directly to an agent extension that is already in a call, the pbx hung up the actual call (not the transferred call). This is what I see in the log. Called 103 -- Agent/103 is ringing --

Hello I'm trying to register an Asterisk working behind Nat. Here is the trunk: register=username:password at sip.startel.pt [startel] type=peer host=sip.startel.pt username=username fromuser=username secret=password qualify=yes disallow=all allow=ulaw allow=alaw allow=gsm insecure=very port=5060 nat=yes canreinvite=yes The problem is: Asterisk is registering with its

Hello I'm trying to use an AGI that returns the queues status (numbers of available agents, etc ), but I'm having some problems with it (it's still very buggy). Is there any AGI repository with source code samples? Had anyone used an AGI to check queues and agents status? Thanks regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip:

Hello I have an old Asterisk where I need to listen to Agent calls. So I created this code: exten => _555,1,ChanSpy(Agent) exten => _555,n,Hangup() But I always get: 2009-10-22 16:00:38 WARNING[5695]: pbx.c:1720 pbx_extension_helper: No application 'ChanSpy' for extension (default, 555, 1) It seems that Asterisk doesn't have ChanSpy enabled... is this possible? Which

Hello Im using Asterisk as a SIP client of Kamailio with RTPproxy. Asterisk is behind NAT. X-Lite and SNOM phones behind NAT work fine. But when I try to connect with an Asterisk behind NAT, the Asterisk client doesn't receive sound. I already tried in 2 different NATs, with no firewalls. This is my Asterisk config: [kamailio] type=peer host=xxx.xxx.xxx.xxx disallow=all allow=ulaw

Hello to all I'm using asterisk 1.4 and dahdi. I had everything working fine, and I could place calls through my R2 channel. But now the channel is always "RED" and Im getting this error message: TE4XXP: Version Synchronization Error! Here is my chan_dahdi.conf------------------------------ [channels] language=en context=incomingr2 signalling=mfcr2 mfcr2_variant=ar

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>

I have queue set up in realtime on Asterisk 1.4.2. Below is the senario that is happenening :: I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine. But

Is anyone successfully using call queues and call groups? If so do you have an example configuration? The wicki and mailing list information I found is pretty old. Thanks! Paul pmahler@signate.com

Hey gang, I'm trying to find a) If you can put channel variables into a Call file and b) what the appropriate syntax is. Any ideas? Thanks, PB -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090721/cb8c2656/attachment.htm

hi, i have a new install, 1.6 2, 2 extension, but the call doesnt get thorugh: here is my sip debug outout: thx for ur help!! <asterisk-users at lists.digium.com> --- (13 headers 16 lines) --- Sending to AA.BBB.CCC.DD : 28127 (NAT) Using INVITE request as basis request - Y2QxNTg4NjE3MTZjNGMzZGM5NzE3YWY4NjAyOTYzMjk. Found user '701' for '701' Found RTP audio format 107 Found

Hello I have a simple configuration to allow the admins to listen the agents calls: exten => _654,1,ChanSpy(Agent) exten => _654,2,Hangup() The problem is... even when the agents hung up... it seems the channels remain active: asterisk*CLI> show channels SIP/211-b3042018 654 at default:1 Up ChanSpy(Agent) SIP/211-b3fbf768 654 at default:1 Up ChanSpy(Agent)

Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat

Hi All, I am having issue when trying to build a custom kernel in CentOS 4.4. Current Kernel Version is 2.6.9-42.ELsmp and the server is HP Proliant DL380 G3. I downloaded the source rpm and then installed it. Gave the command, rpmbuild -bp --target=i686 /usr/src/redhat/SPECS/kernel-2.6.spec. But it throws me an error after patch operations. The following is the error.

Hi all, I ve setup a queue with 2+ agents for managing our inbound calls from customer. Using Asterisk 1.2.18 in a CentOS box. Agents login using AgentCallbackLogin application and I use a BASH AGI to accomplish this as there are some validations done with MySQL DB. Im aware that transfer could be done with option 't' in the queue() application and I was able to successfully transfer