similar to: Queue - Dynamic association

Hi, I am using asterisk-1.4.15, and using AddQueueMember to add SIP interface to the queue. Each sip interface is member of multiple queues The queue does not recognize that an agent is busy and keeps trying to call the busy agent. I have identified two patches that can fix the problem, one at http://www.scopserv.com/download/asterisk-1.4.17-state_interface.diff in thread

Hi all, I would like to ask for some help about the queue here. I want to implement a call Queue that when there's no agent logged in, they should execute the next extension. eg. if I do it like this exten => 700,1,Answer exten => 700,2,Queue(TestQueue) exten => 700,3,Playback(noagent) exten => 700,4,Hangup When there's no agent present in TestQueue, it should tell the

Has anyone used the H option for Queue() with Callback queues? I want customers in my queues to be able to jump out to voicemail when they get tired of waiting, but in my setup when I pretend to be a customer and press '*' [when I am waiting in the queue] I see the message 'User hit * to disconnect call.' but then just jump out to the outer loop where queued callers wait to

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

Has anyone observed a problem where using Local channels with AddQueueMember results in missing TRANSFER events? Right now I'm using straight SIP channels when I call AddQueueMember(). I'm contemplating moving to Local channels because the non-state-based wrapuptime blows when you have a channel in multiple queues (they can hang up and get a call immediately so long as it's from a

First off this is not my work for extensions.conf it is modified from http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl ogin-to-standard-dialplan-methods-part-1/ So credit to Leif Madsen <http://www.leifmadsen.com> But as to my question [AgentLogin] ;A replaced version of AgentCallbackLogin() using a GoSub() ; exten =>

Hello, Here is my setup : Telephone 1 ( GXP 2000 ) Telephone 2 ( SPA942 ) Asterisk 1.4.17 ( same behaviour on Asterisk 1.4.23.1 ) Scenario: I don't like the default asterisk transfer feature, so I am trying to write my own. What I did : 1. Added to dynamic features #3 with AGI pointing to my php script 2. PHP script asks the user to enter his/her extension 3. PHP connects to Asterisk

Hi Everyone, I am doing a queue show and I can't see any column that shows a queue member priority. Is there any other command that can show the member priority on the Asterisk 1.4x CLI? We are using this format of dialplan to login agents: exten => 123,Answer() exten => 123,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n) exten => 123,Hangup() ^^^^ Where 500 is the

greetings > > I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot > > understand what the difference between a queue member and queue agent is. > Agents would be people who's job it is to answer calls. An agent logs in=20 > indicating that he's now available to take calls. Asterisk then sends calls= > to each agent as they are free to take a

Hi, I am using asterisk-1.4.15 I have a queue with one agent added using AddQueueMember (FAO|Local/1001 at from-sip|0||Agent/602). Once this command executes queue show FAO shows: FAO has 0 calls (max unlimited) in 'roundrobin' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Agent/602 (dynamic) (Not in use) has taken no calls yet There is no

Hello, I add a member to a queue with AddQueueMember, but the Queue still indicates "joinempty" : Add member to queue : /-- Executing [queueadd at sub-GetParams:2] AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack -- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e", "AQMSTATUS = ADDED") in new stack/ ...

Greetings to all. I am currently implementing call queues for a customer and have come across several "problems". The customer is an airline representative, and will be using call queues for different airline reservations. The customer requires that any agent be able to login to any number of queues. This means that queue members have to be dynamic, not using "member =>

Paul wrote > >;Pause/unpause Queue >exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)}) >exten => 424,2,Playback(unavailable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and articles I have

I've been trying to setup AddQueueMember() as a replacement for the deprecated AgentCallbackLogin(), but I get _tree_ Queue()'s. Massaged extensions.conf (can provide the original if need be): ----- s n i p ----- [default] include => agent-loginout include => local ; ---------- [agent-loginout] exten => _100.,n,Macro(queue-addremove,I${EXTEN:3},dispatch,10)

Hi, I'm trying to build a call center application that allows attendants to come in the morning and dial a certain extension to make their extension available. I wouldn't like to use the AgentLogin app because their line would need to stay off-hook (is this correct?) Is there any SET channel status command that would allow me to do something like this? PauloHM -------------- next

I use a single queue for all incoming calls, and different people login at different times to handle the calls, however, quite often, people forget to logout again (incl me). This causes problems because eventually everyone has gone home, and people end up sitting in the queue in-definitely... I use this in extensions.conf exten => 691,1,AddQueueMember(queue,${CHANNEL}) So, how can I have

Trying to use IAX2 extension as call center agent but getting this on the CLI May 24 20:34:20 WARNING[1209214400]: channel.c:1783 ast_request: No channel type registered for 'IAX2[2001@2001]' using AddQueueMember as the login mechanism and that seems to work but * will not deliver to the IAX2 extension. any ideas? Jason Kawakami -------------- next part -------------- An HTML

greetings - I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot understand what the difference between a queue member and queue agent is. Gurus, can you please explain this? When - for example - should I use "AddQueueMember" application and when should I use "AgentLogin" ? Respectfully Constantine

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

I need clarification on couple of issues of Realtime Queue. It seems that when Agents(Memebers) are added using AddQueueMember, Asterisk puts this Queue-Member relationship information into AstDB, So that on asterisk restart this can be preserved. My question is, why does asterisk not store call information for Queue (holdtime, talktime, W, C, A, SL%) in AstDB, So that it can also be retained