Displaying 20 results from an estimated 700 matches similar to: "Question about queues and the definition of agents"
2009 Oct 09
0
Asterisk Queue & Agent
Hi all,
I have 2 question.
I have a call center queue with 5 agent; the following are the configuration
files:
*queue.conf*
[name_of_queue]
musicclass = default
announce = queue-name_of_queue
strategy = ringall
servicelevel = 60
context = callcenter
timeout = 60
retry = 5
wrapuptime=15
autopause=no
maxlen = 0
announce-frequency = 60
periodic-announce-frequency=30
announce-holdtime = yes
2010 Jan 04
1
Some minor configuration issues with queues
Hello list !
I have some configuration issues with queues, but I'm sure they are
minor and for someone who has already configured queues it could be
trivial.
This is my queue configuration :
[VC_support_queue]
musicclass = default
strategy = ringall
timeout = 20
retry = 5
wrapuptime=15
autofill=yes
autopause=no
maxlen = 0
setinterfacevar=yes
announce-frequency = 0
2011 Jun 10
1
Queue not sending call to Agent
Queue not sending call to Agent
I am having an issue and i am not sure if it is a bug or a config issue. I
was originally running Asterisk 1.8.1.1 when I noticed this issue. I
upgraded to 1.8.4.2 to see if that would fix it but it didn't.
The issue is that I have a call queue and the agent dials a number to log
into the queue. When someone calls the queue the first time the call is
2009 Aug 27
1
how does "wrapuptime" work in queue.conf
Hi list,
I'd like to have the callers to listen to the advertisement (music on
hold) before the agents answer them. So, I have wrapuptime=10 in
queue.conf, but the call still goes straight to the agents without
delay.
Here's my queue.conf:
[general]
persistentmembers = yes
[738]
musiconhold = empty
;musiconhold = default
;announce = q-738
;strategy = ringall
strategy = rrmemory
2006 Jun 27
0
(no subject)
Hi,
I have the same problem with the queue configuration
When I receive 2 calls only 1 phone ring even if more agent's phone are
free.
The second call will go to an other agent only if the first call is pickup.
Somebody have a solution ?
This is my config file :
Queue.conf
[general]
;
; Global settings for call queues
;
; Persistent Members
; Store each dynamic agent in each queue
2010 Dec 26
1
Asterisk 1.8 Realtime Queue not working
I have configured my mysql database by following this link
http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue
The only difference is that I am using ODBC instead of MySQL with Realtime.
Within extensions.conf I have the following for my queue
exten => 9**2**1611,1,Answer
exten => 9**2**1611,2,Queue(irock.com,tT,,,300)
exten => *50,1,Answer
exten =>
2010 Nov 01
0
Queue Group not forwaring calls to agents
I am trying to set up Hunt Groups and I am having some issues. Here is what
I am trying to do. All my users actually register with OpenSIPS. Asterisk
is using Realtime and I have set up a MySQL View Table so that Asterisk
see's all the SIP users info that OpenSIPS has. This is what I have
configured
queues.conf
----------------------------------
[irock.com]
strategy=leastrecent
2007 Apr 26
1
How does Realtime read config files?
Hi...
I just had a real quick and simple question... I have a asterisk
implementation setup w/ real time off of a mySQL database for SIP peers and
queues, voicemail, agents etc... I after the upgrade to asterisk 1.4.3 there
are some new configuration features i would like to use. I was wondering if
i could just add to the database table a column for the new config option?
if this will work or
2007 May 03
1
Autologoff
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2004 Jul 15
1
Call Queues help
I've got the call cuing all setup and working, but im trying to get the
Callswaiting,you are caller #, etc, and its not working.
I have the following inthere as stated:
queue-youarenext = "queue-youarenext" ("You are now first in line.")
queue-thereare = "queue-thereare" ("There are")
queue-callswaiting = "queue-callswaiting" ("calls
2006 Feb 19
1
Queue Messages now playing when caller is inside queue
Hi,
I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's
running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and
copied all config files from original to the new server. But when a caller lands inside
the queue no queue message is getting played. The gsm files are present in proper
locations, whcih I am able to play using
2004 Jun 30
1
Patch for call queues?
I'm looking for the patch that enables suppotr for the following lines
in queue.conf:
announce-holdtime = yes
queue-youarenext = "queue-youarenext"
queue-thereare = "queue-thereare"
queue-callswaiting = "queue-callswaiting"
queue-holdtime = "queue-holdtime"
queue-minutes = "queue-minutes"
queue-thankyou = "queue-thankyou"
It
2005 Aug 08
0
queue-hold time + weight in astersk+acd
Hello list,
There seem to be some problem with the ACD of asterisk
where when we use this parameter in queues.conf .
We could not get any announcement as expected.
Iam useing the latest CVS-head
Even weight also doesnot seem to work properly
I tried like this where we have two queues one with
100
weight and another with 200 as weight when both enter
into the queue when queue is empty when
2006 May 25
1
RRMEMORY / Queues Not Working Right
Hi,
I'm trying to use Round Robin Memory with my queues. It seems to work
fine... that being I call in.. first time agent 1 will get a call,
second time agent 2, and so on. However, it seems if a period of
time has gone by since agent 1 got a call (I don't know how much but
say 10 minutes or so) when another call comes in.. agent 1 gets the
call again. Can anyone confirm this? Is
2007 Aug 08
1
RoundRobin Holding Memory?
I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I
have three agents. We'll call them 101, 102, and 103.
When a call comes in.. I want it to always try 101 if no answer try
102.. if no answer try 103, etc.
However, what it is doing is... it will ring 101... if 101 answers,
next time a call comes in it will go to 102. This isn't at all what I
want. Any ideas
2009 Mar 20
3
Queues Announce help request.
I am trying to get a queue to do more than just play music and hold calls.
Specifically, making some "comforting" voice announcements would be nice.
Below is the queues.conf file relevant portions.
Member phone number is munged to protect the guilty.
We shouldn't need the announcement source info, but I have been trying
everything.
The problem is with the member busy, we get no
2007 Sep 07
1
queue static agents
Hi,
I setup a queue (number 4050) with one static agent
(extension 4054).
What I would like is that when someone calls the 4050
queue and there are neither "dynamic" agents logged in
nor is the static agent 4054 "on-line" then the caller
gets out of the queue and falls into another context
(eg. voicemail or anything). Not "on-line" means that
either the SIP
2006 Jun 15
0
queue always hangs up/skip the next agent after ringing a agent -- help!!!
Hi,
I have 1.2.9.1 installed. It always rings first available agents for 15
seconds, then rings and hangs up the next agents straight away, then
ring the next agents for 15 seconds. It goes as a loop. Any one has the
following same problem? Thanks.
Agents.conf
[general]
persistentagents=yes
[agents]
autologoff=60
wrapuptime=15000
ackcall=no
group=1
agent => 7130,7130,agent1
agent =>
2004 Nov 25
1
No Music: Queue Hold and MusicOnHold
Hello,
We are working on a new Asterisk installation and have run into some problems related to playing MusicOnHold for a caller when they have been placed on hold by an agent, that took the call from a queue.
A. When pressing the HOLD button on SNOM 190 and Grandstream BudgeTone SIP phones, MusicOnHold works fine when making inbound or outbound direct calls by extension. Music starts to play
2009 Mar 06
0
Queue moh problem with 1.4.23.1
I just installed 1.4.23.1 with the queue realtime logger backport. Here
are my configs:
musiconhold.conf
[default]
mode=files
directory=/var/lib/asterisk/moh-native
random=yes
queues.conf
[7703]
wrapuptime=0
timeout=15
strategy=rrmemory
retry=5
queue-youarenext=queue-youarenext
queue-thereare=queue-thereare
queue-thankyou=queue-thankyou
queue-callswaiting=queue-callswaiting