similar to: Skill-based routing

Hello! I use FastAGI very frequently [meaning 30 channels IVR is made in it] and sometimes I find, that there is a message like: Jul 29 09:38:55 VERBOSE[896] logger.c: == Auto fallthrough, channel 'Local/1@route-out-eeae,2' status is 'CHANUNAVAIL' Jul 29 09:38:55 VERBOSE[893] logger.c: > Channel Local/1@route-out-eeae,1 was never answered. Jul 29 09:38:55 VERBOSE[896]

We are trying to implement skill based routing for agents in a support centre based on the agent login. Has anyone had any experience with this and what was the outcome? Can anyone share their ideas on this? Rupert -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090717/8bb5284f/attachment.htm

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

Hi, Im new, but trying real hard! I just need general direction, not details yet..i'll try to figure those...just looking to avoid brick walls...bottlenecks...inefficiencies etc upfront. Hardware: motorola vt2442 - trixbox Apps: Dot Net application that operates the Manager API and the FASTAGI interfaces. I have the 2442 set as a PLAR so as soon as the ext is off-hook, it dials into the *61

Hi all, Running 1.2.14 When I call a FastAGI script such as this script for an incoming call: [calldirect] exten=>s,1,Answer() exten=>s,2,AGI(agi://192.168.1.175/calldirect?check&${CALLERID(num)}) exten=>s,3,Goto(check_time,s,1) and the FastAGI server is not running (Asterisk gets "connection refused" TCP error), Asterisk just terminates the call like so: May 17

Dear List after a lot googling and watching source example of FastAGI i cant find a simple way to convert a very simple perl AGI script... perhaps im not a developer.. Why i have need to use FastAGI?...Very load CPU usage on my box... with only 100 calls.. So i have two way res_perl or FastAGI on some other box.. I cant test res_perl becasue when i try to compile it i have this error:

Hi all, I have a question regarding ACD for queues. What happens when I have 2 or more queues with same weight and each queue has a call in? How will it decide which call will be routed to the next available agent? Will it take the call with the longest waiting time in queue? If not how would I do this? Also can someone point me to resources for making a single queue with customer calls

I have a couple of real quick questions for ya'll. I am trying to setup * in a test scenario to emulate my company's 20 agent ACD. 1) First, I am curious if anyone has any configs that they can throw up on the wiki or just send via e-mail. I have a bit of it pieced together and am able to make some very basic queued calls, but I am sure that there are much smarter people out there

Hello Everybody, I am working on Fastagi and I am making use of Asterisk-java. But I don't find the class file for SIPPeersAction. Hence I am getting the error message when compiling my java code. ---------------------------------------------------------------------------- ------------------------------------------------ [root@localhost asterisk-java-0.1]#

Dear All, Is there anyone who is having FastAGI support for C & C++? We do have FastAGI working for the JAVA and rest of the language / script. But I am unable to find FastAGI for C/C++. Please let us know how to write FastAGI using C/C++. Thanks in Advance, Kashyap -------------- next part -------------- An HTML attachment was scrubbed... URL:

Can anyone point me in the right direction of info regarding ACD methods available in Asterisk. As far as I can see there are time based ring strategies available but I cannot find any info regarding skills based routing or queue priorities. Also do the current time based ring strategies work globally. What I mean by this is if an agent is a member of more than one queue then would the ACD

Folks, I want to build a custom IVR for my setup. I've got it working (well, the bells and whistles are not there yet, but the basic stuff works) using AGI, but I'm worried about how well this will scale. I've seen references to FastAGI, and presumably this will be more efficient. Question, though: how well do either of these (AGI or FastAGI) scale if my system is handling a large

Hi, (I tried to post this message a week ago but I don't think it could reach the list. Please forgive me if you already received it). I would like to develop my first FastAGI script. I would like to test it independently from Asterisk for the sake of simplicity. Which linux (or cygwin) tool is the best for that ? Using this tool, I will open a FastAGI connection, throw data in and read

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from asterisk.org, are there newer version anywhere else? In the sip.conf

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

Hi! I am trying to do a FastAGI server in windows. I am using the example from their page but I dont get anything. Anybody here has experienced with Fastagi in windows and perl that give a rigth direction to do this. I have experience with AGI but fastagi dont *-------------------------------------------------------* *-Edwin Quijada *-Developer DataBase *-JQ Microsistemas *-Soporte PostgreSQL

Stefan Gofferje wrote: > Hi Folks, > > on my home asterisk, I have a "huntgroup" for incoming calls on the > private line which first let ring my phones in my office and living > room, after a while then office, living room and bedroom. > I do this by simply putting two dial statements in sequence: > > > [private_huntgroup_day] > exten =>

Hi, I'm using the following setup : Alice ---- IPPhone ------<LAN>----- Media gateway ----<PSTN> ------- Phone ---- Bob For certain calls, users complains about echo : they can ear their own voice in their handset, though media gateway echo cancel is turned on. I'm wondering how this echo cancelation engine is supposed to work. My understanding of echo is that most probably,

salam .... if anyone uses fastagi then plz help me... The AGISERVER starts successfully: Jul 18, 2005 2:54:50 AM net.sf.asterisk.util.impl.JavaLoggingLog info INFO: Thread pool started. Jul 18, 2005 2:54:51 AM net.sf.asterisk.util.impl.JavaLoggingLog info INFO: Listening on *:4573. but I m getting this error when i call extension Jul 18, 2005 2:55:13 AM

Hi All, I have a question about Fastagi because I can't get it to work for some reason. Everytime I execute the fastagi command, i get an error: my extensions.conf: .. exten => 1000,1,agi(agi://some_ip_address) .. output from asterisk console: -- Executing AGI("Zap/1-1", "agi://some_ip_address") in new stack -- Launched AGI Script