similar to: Callback Agents and Dial 'g' option

Anyone noticed the snom 360 indications are incorrect for US zone? menu->preferences->tone scheme->usa indications.conf: [general] country=us extensions.conf: exten => 1111,1,Answer exten => 1111,n,Playtones(dial) exten => 1111,n,Wait(30) exten => 2222,1,Busy exten => 3333,1,Answer exten => 3333,n,Playtones(busy) exten => 3333,n,Wait(30) hit speakerphone on the

I'm experiencing some problem using the transfer() application,expecially when a call in received from a queue. I'm using Asterisk 1.4.22.1 This is my scenario: ; this is the piece of code in extensions.conf that place the call in the queue when 1111 is called exten => 1111,1,Answer exten => 1111,n,Queue(2000|t) ;this is the piece of code that calls the user test when 2222 is

Hi! I'm trying to transfer a incomming call from a Queue to another extension. I'm receiving a call from a queue with the AgentCallbackLogin. The queu is as following: Queue(sales|t) Which should allow transfers. So as soon as the call is answered I would like to be able to transfer it When the agent presses the # I get the dialtone but as soon as I press any digit Asterisk tells me

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi List, I'm using the apllication AgentCallBackLogin so agents can login to a queue. They just need to enter the password, the CallBack Extensions is the ${CALLERIDNUM} Is there a way to AgentsLogOff withou using the AgentCallBackLogin application. I don't want the user to enter they CALLERIDNUM. Regards -----BEGIN PGP SIGNATURE-----

http://bugs.digium.com/bug_view_page.php?bug_id=0001693 This patch adds a lot of options for AgentLogin/AgentCallbackLogin Please test and respond in the bug tracker! /O ------------------------------------------------------------------------------------- "This patch adds quite a few new features into __login_exec () of channels/chan_agent.c for AgentLogin() and AgentCallbackLogin(). Only

All, I'm trying to configure queue agents w/ a DUNDi setup so that an agent can login to whatever server they please w/o any custom setup. In general this seems to work, agents login w/ AgentCallbackLogin into the incoming context (not a special queue context) and can receive queue calls. The problem is that since the incoming context is the same context as the normal incoming call context,

Hi, I have callcenter running with v 1.2 with AgentCallbackLogin and now trying to move to 1.4 using the example doc, doc/queues-with-callback-members.txt. From what I understand the basic idea in the example is to 1. Authenticate a caller with VMAuthenticate 2. Get his SIP Channel number 3. Use

I've just installed asterisk as a new phone system for our office but am having difficulty with the queues. Specifically I need a way to redirect our sales queue to voicemail when no one is logged in to the queue. I see I can use the joinonempty=no setting, however this setting doesn't work if you use the agent functionality (at least not with AgentCallbackLogin). I could, of

I am having problems with a call queue setup where voicemail seems to be getting in the way. Here's what I've found: When I have 2 users logged in as Agents (using AgentCallbackLogin) they will both ring when a new call comes in. If, for instance, one of the users makes an outgoing call and a new call comes in, the caller will get sent directly to that agents busy voicemail message. It

Since AgentCallbackLogin() was apparently removed from 1.6, does anyone have anything to replace that functionality? Thanks- Joe

Hi folks, Recently we assigned our users agent id's and switched to having them use agentcallbacklogin instead of just ringing the phones directly.... it's been going well for the most part. Before we gave the users agent id's we had their sip configuration set to incominglimit=1 for one line on their phone, to prevent call waiting beeps. If they wanted to pick up while already on a

Hi, I noticed that agents logins (agentcallbacklogin) are reset if Asterisk is restarted. Can this be avoided in some way ? Regards, Rob.

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Per the wiki: Logging off 1. call the extension for AgentCallbackLogin 2. enter your password followed by # 3. when asked for the extension number just press # But if your exten=> is this: exten => 2010,1,AgentCallbackLogin(3333|3044@mycontext) How do they logoff per the wiki's directions? If you use ACBL as above, it never asks you for the extension number because you have

Hello all, I've got a question regarding automatically logging in an agent on a predefined extension. I want to provide agents with a webinterface they can use to login in, now you might wonder why they can't use the phone - don't ask - customers eh :-) So what I basically need is a way to log in an agent using AgentCallbackLogin at an extension without them having to answer /

Can someone tell me why this is not valid... [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@Local) exten => 2000,1,Macro(DialProxy,115551212) exten => 3000,1,Queue(testq||||45) while this is: [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@start) exten =>

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

This may be a stupid question, but I couldn't find anything on the wiki about it or on google. I have about 5 agents in my call center. I want them to login using agentcallbacklogin. The reason being is that I don't get so many inbound calls. We mostly make outbound calls. Therefore, during the times where we don't get calls, I want my agents to manually dial out. When calls

Hi, I'm looking for a way to do queue management for several phones. Basically I want the phones to act as normal, except that incoming calls get queued if the phone is busy at that moment. This can be achieved with one queue per extension that wants this behavior (and actually works well like that), but the "agents" still need to login with AgentCallbackLogin. Is there a way around

Hi, I'm confused with agents and queues in Asterisk. If I use AddQueueMember() then "show queues" shows the agents that I have logged into the queue... however the agent ID has to be the extension the agent is sitting at ... kinda useless for stats tracking. If I use AgentCallbackLogin() then "show queues" shows no agents logged in, but it works and "show