similar to: Logoff time of an agent.

Hey Everyone, I have a fairly simple question I guess, though I currently don't know how to solve it. At the moment every Agent in a queue has 2 Phones, a PSTN and a SIP Phone. How would I be able to limit calls to an agent, that if he has a caller on one phone and another call is forwarded into the queue, this agent is "busy"? Some Agents are also in two or more queues, so the

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for

I'm looking for a way to simulate Avaya ECS' handling of agent login/out. I have exten _555XXXXX configure to call the AgentCallbackLogin with the appropriate parameters, and that works fine. What about logging out? Is it possible to have Asterisk log the agent out without having to specify the agent password and hitting # twice?

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Hi, I setup a samba pdc, it works great. I have one question, how can I change logon and logoff time for users when she/he log on and logoff? Thanks. For example, logon and logoff time didn't change for that user "david". Unix username: david NT username: david Account Flags: [U ] User SID: S-1-5-21-3527602477-2845166309-2807882297-3000 Primary Group SID:

Per the wiki: Logging off 1. call the extension for AgentCallbackLogin 2. enter your password followed by # 3. when asked for the extension number just press # But if your exten=> is this: exten => 2010,1,AgentCallbackLogin(3333|3044@mycontext) How do they logoff per the wiki's directions? If you use ACBL as above, it never asks you for the extension number because you have

Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello. I am in the process of setting up a home network where 2 of the users will be kids. Because of this, I have decided that it would be nice to have a login time restriction for thier XP workstations, as well as an automatic logoff time. This can be done with any Windows domain controller, and I've had halfway luck with Samba. What I've done so far... I've gotten Samba to use PAM

Dear Help, I am currently running Samba as a PDC (and several BDCs). I noticed that there are sambaLogonTime and sambaLogoffTime LDAP attributes that are currently unused integer values. I would like to be able to track each user's successful logins (in terms of a timestamp -- a hostname would be a bonus) for auditing purposes (especially for determining inactive logins). Currently,

I've found that with roaming profiles enabled, some users experience extremely slow logoffs when using NT/XP/2000. I've discovered that this is usually due to very large email folders in the user's profile. OUTLOOK: As Outlook saves ALL messages in a single .pst file, any activity in Outlook will result in the .pst file being changed and therefore needing to be synchronized with the

Well, sort of :) We have agents using the AgentLoginCallBack functionality. The agents log in using their agent number, with the extension automatically entered for them. When they log out, they again use the AgentLoginCallBack app, but using just a "#" for the new extension (logs them out). Occasionally, an Agent simply refuses to log out. You get a message "That Agent Is

Hi Everyone, We are using Queuemetrics but it doesn't Record the Hold Time as it's never logged on the queue_log file. However, when an agent or an extension presses HOLD button on their phone, asterisk does create an event for Music On Hold which is logged in the /var/log/asterisk/full. I want to record the total hold time for an extension and save it with an epoch time stamp. What is

Hey guys... one last thing. I have set up agents in my Asterisk... and one agent refuses to log out. I have tried to log out from Xlite. I have tried from the console... AGENT LOGOFF 1001. It still gets the call. If I shut down Xlite, it still tries to contact agent 1001, but gets a congested message... if I bring Xlite back up, it gets the call. If I kill Asterisk and restart... its _STILL_

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

Another quick question (Spending the day trying to get this project sorted and tucked away) If I am dynamically adding queue members, they will not abide to settings within agents.conf will they? Ie. I need the equivalent of Autologoff however want my agents to receive calls when someone joins the queue, not have to sit on hold all day. I see AgentCallbackLogin has finally been removed. Has

Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example, if we have two agents in the queue and two incoming calls. The first incoming call will ring on one of the agent phones, but the second agent's phone will not ring until the first agent picks up the

My mail agent is postfix and by default it imposes the INBOX size of 50 meg. I would like my imap mail clients (I'm using Thunderbird) to "see" this and warn me when my inbox fills up. I tried doing it with the old quota system but wasn't successful. With the new quota rule system it looks like per-mailbox quotas are possible, however when I do this: quota = maildir

Hi Folks: I am seeing excessively long logoff times on my Win2k clients - I am using Samba as a PDC. Excessively long == 6+ minutes. Network is 100BT switched. Total cable feet between client and server (including switch) - 10 foot. According to the switch, both machines are running at 100BT speed, full duplex. There is what appears to be a lot of network traffic between the client and the

Does anyone know the algorithm that Asterisk uses to figure out when you'll be speaking with an agent? I've heard it say such bizarre things as '2 minutes' when there area 2 calls waiting ahead of a person and 1 agent logged in.

Hi, If agents is already logged in via AgentLogin() and users dialled extension 300 which will be placed in Queue(support-queue). How to find out which agent is available I can put their Agent id in AgentRequest() ? If this is not a good approach then how it should be done? Agent should automatically get next call when he/she is available. extensions.conf [LocalSets] exten =>