similar to: Agents and Chanspy

Is it possible to detect if a specific agent is on a call? I can check ${AGENTBYCALLERID_${AGENTID}} to see if they are logged in(ie if set they are), but I want to be able to detect if they are actually on a call. The ChanIsAvail() doesn't seem to work for Agent channels. I want to do this from within the dialplan. Also it is possible to alter the format that ChanSpy() records in? It

I'm trying to spy on an agent (Agent/54321). I can "dial(Agent/54321)" successfully. If I "chanspy(Agent/54321)" or "chanspy(Agent)" all I get is a series of beeps. Any clue where I should start looking? Thanks in advance, ------------------------------------------------------------------------ Steve Edwards sedwards@sedwards.com Voice:

Part of a supervisor menu I'm writing requires that I allow the supervisor to choose to ChanSpy a channel from the main menu then return back to the menu to choose other options when she's done. Is there a way to 'exit' ChanSpy and continue down the dialplan? Or is a caller stuck in ChanSpy until they hangup the phone? Thanks. George

Part of a supervisor menu I'm writing requires that I allow the supervisor to choose to ChanSpy a channel from the main menu then return back to the menu (dialplan) to choose other options when she's done. Is there a way to 'exit' ChanSpy and continue down the dialplan? Or is a caller stuck in ChanSpy until they hangup the phone? Thanks.

Hello all, OS OpenSuSE 10.3 * ver 1.4.26.2 zaptel ver. 1.12 Digium TE122 I have a request for remote users to be able to dial through the system so that the sales managers can barge/chanspy on the sales force. I have the DISA part working with authentication(rather straight forward) but what I can not figure out is how to enable the supervisors to be able to barge on these calls. Is there a

Hi list, I have write down my code on which chanspy not working when I make a group with name of spy. Please help me where is the issue on that. a) caller will call this number to join konference and spy group exten => 43681111,1,Answer() exten => 43681111,n,NoOp(****${CHANNEL}****) exten => 43681111,n,Set(GROUP(${CHANNEL})=spy) exten => 43681111,n,Set(a=${GROUP_LIST(spy)}) exten

I would like to be able to stop the chanspy application and go to the next step in the dialplan but I do not see a way to do that. I have looked at the code and I do not see a way to stop the chanspy application. Even if there are no channels that match the chanprefix pattern the chanspy application is not exited. Hitting the * key stops spying on a channel but then starts spying on the same

asterisk 1.4.32 have zapata.conf soft link to chan_dahdi.conf to use flash operator panel < 2.0 (from extensions.conf) exten=> 304,1,ChanSpy(Zap/4|q) exten=> 304,2,hangup There is no entry ChanSpy(Zap/41) in extensions.conf On dialing 304 and Zap/41 is in use this happens: [Jul 1 18:24:47] VERBOSE[14447] logger.c: -- Executing [304 at flash:1] ChanSpy("Zap/31-1",

I am still trying to figure out a reasonable way to exit the chanspy application in a dialplan. For the most part I understand how things are working and there is one change I would like to propose. The way the 1.4.23.1 code seems to work is that if there are no channels that match the chanprefix argument the chanspy code stays in a loop waiting for a new channel to come into being that matches

I'm confused - bug 2379 http://bugs.digium.com/bug_view_page.php?bug_id=0002379 states that it is closed because of pending changes in cvs-head. Cvs-head does not contain ChanSpy. What is the status of this app ? Is it going to be in CVS or not ? What were the issues with it if it's not being put in ? I would like to be able to use this to allow a supervisor to monitor agent queues,

Hello, I have an incoming Voip call, where an intro message is played (How can I help you today?) and the answer is recorded - with Record(tst:gsm,3,30). The call is not bridged. I also have an internal SIP phone which dials into an extension as soon as the Voip call lands, and spies on the unbridged Voip call, using ChanSpy. All is well before start of Record () - ChanSpy can hear the

hello list, i use the code below [macro-chanspy] exten => s,1,Authenticate(${ARG1}) exten => s,n,ChanSpy(SIP/${EXTEN:3},dqs) exten => s,n,Hangup app-chanspy] exten => _0071XX,*1,*Macro(chanspy,1234) exten => _0072XX,*1,*Macro(chanspy,5678) exten => _0073XX,*1,*Macro(chanspy,8910) but when i do 007100 for exemple i spy another agnet 102 or 103 any help please thanks and

How can i activate "ChanSpy" to spy on a dedicated extension? I see the following in "/etc/asterisk/extensions_additional.conf" [chanspy] include => chanspy-custom exten => 501**,1,Chanspy(801) exten => 501**,n,Hangup exten => 502**,1,Chanspy(802) exten => 502**,n,Hangup But when i try to call "501**", it doesn't give any response. Thanks.

I have read about that on asterisk 1.6, there will be a parameter "o" (Only listen to audio coming from this channel), I have tried, but I still get inbound and outbound audio from the spied channel. Has anyone used this feature? Is it working? Is there any work-around? I will like to only spy the outbound audio from a channel, I dont want to hear the incomming audio of that channel. I

Hi guys, I've got a question about chanspy and meetme. I'd like to transfer all the persons involved in a chanspy (the guy spying, the guy that is spied and the guy that is speaking to the spied one -> total: 3) in a conference room. Is there a way to do it quickly without especially knowing each channels ? It's a bit tricky to know and remember each channels, no ? Thanks in

Hi, I recently installed asterisk 1.0.9. Now I want to use the chanspy applicion. Patching and recompiling is working ok. Loading the application into asterisk is now problem either. Now I have the following line in extensions.conf: exten => 556,1,ChanSpy(-b|scan|Agent) When an agent is busy I dial 556 using a SIP Phone. The chanspy application announces that I'm spying on

Hi list, I got a question: When I try to ChanSpy a SIP channel I only listen one channel, for example, I call from 302 extension and I have two active channels: SIP/r1-voip-1b7b (None) Up Bridged Call(SIP/302-f1f1) SIP/302-f1f1 09143213452@prueba-sip- Up Dial(SIP/09143213452@r1-voip|4 When I try to spy this call from another extension:

Hello there... Noticed some strangeness going on with mixmonitor and chanspy, the called (External SIP) party seem to be responding before the calling party (Internal SIP) on call recordings and also when you listen in using chanspy. as far as the agent (calling party) is conserned the conversation is perfectly normal... just not the recordings that are produced, or any spying that's going on

I upgraded my Asterisk system to version 1.2.14 to check if the sound quality issues I was having with Chanspy in 1.2.7 remained. I'm still getting them, and I'm honestly out of ideas except from RTFS. The called party sounds normally fine, but it's impossible to hear the caller. Sometimes, when the called party is talking, the caller can also be heard. The conversation sounds broken,

hello,everyone! I was setting up ChanSpy in an Asterisk dialplan today and it just wasn't working. Here is the snippet: extensions.conf: [test] exten=>3001, 1, Set(__TRANSFER_CONTEXT=tranfer) exten=>3001, 2, Dial(SIP/3001,10,tr) exten=>2002, 1, Dial(SIP/2002,10,t) exten=>2002, 2, Hangup() exten=>2001, 1, Dial(SIP/2001,10,t)