similar to: Agents, queues and Pentalties

hi, i have a new install, 1.6 2, 2 extension, but the call doesnt get thorugh: here is my sip debug outout: thx for ur help!! <asterisk-users at lists.digium.com> --- (13 headers 16 lines) --- Sending to AA.BBB.CCC.DD : 28127 (NAT) Using INVITE request as basis request - Y2QxNTg4NjE3MTZjNGMzZGM5NzE3YWY4NjAyOTYzMjk. Found user '701' for '701' Found RTP audio format 107 Found

Hey gang, I'm trying to find a) If you can put channel variables into a Call file and b) what the appropriate syntax is. Any ideas? Thanks, PB -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090721/cb8c2656/attachment.htm

Hello, I've got the following queue.conf: [testQ] music=jr_80 ;Bore the caller with some 80's music announce=queue-testQ ;Announcement to play to the Agent answering strategy=ringall ;Let all hell break lose timeout=60 ;We should answer within 60s retry=5 ; announce-frequenty=15 ;Tell them where the are every 15 seconds announce-holdtime=yes ; Give them

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the

Hello, I'm trying to setup a queue where call goes from agent to agent in strictly set order. I have queue (roundrobin): Agent1 penalty 1 Agent2 penalty 2 Agent3 penalty 3 When I call to this queue Agent1 rings. If this agent does not take the call, after set timeout same Agent1 is dialed again. The call never goes to Agent2 (only when Agent1

Hi, I am able to install my RPM via this puppet code ... [root@agent1 ~]# puppet apply -v install_named_conf.pp info: Loading facts in /opt/puppet/share/puppet/modules/stdlib/lib/facter/facter_dot_d.rb info: Loading facts in /opt/puppet/share/puppet/modules/stdlib/lib/facter/puppet_vardir.rb info: Loading facts in /opt/puppet/share/puppet/modules/stdlib/lib/facter/root_home.rb info: Loading

Hello, I was planning to use the output of asterisk -rx "show queues" in a script when I noticed that sometimes asterisk only outputs the first line of the response. e.g: debian:/# asterisk -rx "zap show channels" Chan Extension Context Language MusicOnHold debian:/# asterisk -rx "zap show channels" Chan Extension Context Language

I''ve been confused by this question for near two days ...my puppet master version is 2.7.9-1.el6 and client versiong is 2.6.16-2.el5. This is what my command lines shows: *[root@agent1 ~]# puppet agent --server=edward --test --waitforce 30* info: Creating a new SSL key for agent1 warning: peer certificate won''t be verified in this SSL session info: Caching certificate for ca

Hi, I am using Asterisk 1.4.18. I am implementing Penalties for my agents. What is happening: two agents configuired one agent with penalty 1 and the other with penalty 2. All the calls must go first to Agent 1 and if his line is busy then only then agent 2 will get the call. However my queues are not behaving in this manner. I have impmemnted ringall strategy. Now when first call comes it

Hi, I have a scenario that I am failing to implement using the Queue app, but which I had thought would be commonplace... 1) (this bit works fine) I want a queue caller to have access to the basic set of agents initially, with an overflow to additional agents if they are busy - This is done using penalty: queues.conf: member => SIP/dev1,0,Agent1 member => SIP/dev2,0,Agent2 member =>

Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in and awaiting a call via AgentCallback. Agent 2 has not logged in. An outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's phone rings and Agent1 and A talk. While they are talking, caller B calls in. Caller B is correctly placed in the queue and hears music, however this shows up in asterisk

I have both the PJSIP add and the chan_sip way of adding SIP headers in there. The Verbose is showing the variable value is there. The INVITE to PJSIP/Agent1 does not include either X-My-DNID or X-My-DNID2 headers. exten => 1234,1,Verbose(X-My-DNID:${MY_DNID}) same => n,Set(X-My-DNID=${MY_DNID}) same => n,Set(PJSIP_HEADER(add,X-My-DNID2)=${MY_DNID}) same => n,Dial(PJSIP/Agent1)

Good Day list, I have a friend who is interested in implementing an asterisk implementation at his offices. The configuration would consist of the following Site A ---- Asterisk Box With 12 incoming lines and 15 phones Extensions 101-115 Site B ---- Asterisk Box With 4 incoming lines and 7 phones Extensions 201-207 Site C ---- Asterisk Box With 4 incoming lines and 6 phones

Hello to all I'm trying to record the calls going to my queues, but asterisk creates 2 files, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general]

I just recompiled my version from this morning's CVS Head. My systems voice files (voicemail, time etc) were playing nicely. Until that is I added an extension and now the files won't play. Worse than that, * thinks the files have played and goes to the next step in the dial plan. What gives? -- Mark, G7LTT/KC2ENI Randolph, NJ http://www.g7ltt.com

Seeing as the "leastrecent" strategy does not work for us (it will *always* call the leastrecent agent, even if that agent is busy, and will not move to the next agent) I thought I'd try the roundrobin strategy. This seemed to work - however, I had my supervisor telling me today that a certain agent seemed to be getting most of the calls - and when I checked, out of 50 inbound

Dear all after an upgrade to 1.6 from 1.4 (as explained in the UPGRADE-1.6.txt file) the | delimiter is not working by default. I've added a compat section in asterisk.conf a [options] dontwarn = yes [compat] pbx_realtime=1.4 res_agi=1.4 app_set=1.4 And restarted Asterisk, but i still have problem to have the | delimiter working, [Jun 9 23:20:54] DEBUG[11744]: pbx.c:3122

** I installed PE Master on one VM and Agents on two VMs pointing to master . Agent1 VM 64 bit works fine , but agent2 VM 32 bit fails with below error. Only difference is architecture. One more note both the agent nodes were accepted from Dashboard,so master has both the certificates. Any help will be greatly appreciated. puppet-enterprise-3.1.0-el-6-i386]# puppet agent --test Info:

Hello puppet world, I''m sure this is probably an easy fix, but I cannot seem to resolve this issue. The puppetmaster starts correctly and so does the puppet agent, which receives the update correctly if I restart the puppet agent service manually or during the timed updates; however, if I perform an "puppet kick", it just fails with the following error: Triggering

Hello, I ran into an issue today as I began to transition into a production environment from my Puppet testbed. I am using Puppet Enterprise 2.7 for Ubuntu (x64) and ran through the Installer and configured the Console, Cloud Provisioner, and Master on the same box. This all went well. I then began setting up agent1 for testing and after installing PE, updating the environment in the