Displaying 20 results from an estimated 3000 matches similar to: "Call queue design issues and suggestions"
2007 Jun 05
1
addqueuemember recording and reporting
On 6/4/07, Jordan Novak <jnovak@logisticshealth.com> wrote:
> I am having a difficult time with the transition from agentcallback
login...
> Here are a few of the isssues, I am logging in using chan_ local
> ie:local/8000 as the extension
I'm not sure if this will solve any of your problems or not, but I've
found it's often necessary to use the "/n" on the
2012 Dec 08
2
Queue joinempty, even after AddQueueMember
Hello,
I add a member to a queue with AddQueueMember, but the Queue still
indicates "joinempty" :
Add member to queue :
/-- Executing [queueadd at sub-GetParams:2]
AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack
-- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e",
"AQMSTATUS = ADDED") in new stack/
...
2005 Jan 11
1
ACD Bug with AddQueueMember Stable
Good Day again list,
Encountered another problem in the ACD queue...
If I use the ADDQueueMember to dynamically add members as
foolows,
exten =>
403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM})
lets assume I called extension 403 from my extension 2204. then
a caller (extension 2203) enters into the techsupport queue
I am able to receive the support call on my phone (extension
2204
2007 Jun 04
1
addqueuemember recording and reporting problems
I am having a difficult time with the transition from agentcallback
login...
Here are a few of the isssues, I am logging in using chan_ local
ie:local/8000 as the extension
Call Detail records no longer show agent/xxxx as the dstchannel
show agents no longer shows the channels state
show queues does not show the member
Can anybody help? I have a ton of time invested in applications I
developed
2006 Dec 04
0
Addqueuemember and roaming users problem.
Hi,
I'm having hard time to emulate agencallbacklogin. Agent can logon
and receive call without any problem using addqueuemember. The problem comes
when I try to evaluate their performance using queuemetrics. Here is an
exemple of my log script:
;Agent Login
exten => _60XXX,1,Macro(agentLogin)
[macro-agentlogin]
exten => standard,1,AddQueueMember(queue1) exten =>
2012 Sep 23
2
Find by id in the view template dynamically
Rails 3.1.3
I have a model ''Airline'', whose STRING column is ''company'' only.
Also, another model ''Plan'' has an INTEGER column ''airline_id''.
I would like to show the ''company'' name (string) in a template like
<% @plans.each do |plan| %>
Airline: <%=
2007 Jan 30
3
Toll-free dialing via PRI problem
We have a PRI from Telepacific. Asterisk 1.2 and a Sangoma A101 T1 card.
Outgoing calls to certain toll-fee (8XX) numbers fail -- we hear ringing but
the calls are never answered. All other calls, and most toll-free numbers
are not affected. The numbers that are affected are all travel related
companies (United Airlines, American Airlines, US Air, Starwood Hotels,
etc.) we cannot connect to
2006 Dec 06
1
Agent autologoff dynamic queue members - Brain aches please help
Hi list,
Using Asterisk 1.2.10
I am getting seriously confused by Queues and Agents.
So far I configured my queue and agents, had my agents login using
agentcallback.
Call enters queue agent gets a call, if agent doesn't answer after 20
seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned
to queue and the cycle continues. If the same agent doesn't
2008 Jan 13
2
Question about queues and the definition and agents
Paul wrote
>
>;Pause/unpause Queue
>exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)})
>exten => 424,2,Playback(unavailable)
>exten => 424,3,Hangup
>exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
>exten => 425,2,Playback(available)
>exten => 425,3,Hangup
>
Following your suggestion and a number of postings and articles I have
2010 Aug 11
1
Bigmemory: Error Running Example
Hi,
I am trying to run the bigmemory example provided on the
http://www.bigmemory.org/
The example runs on the "airline data" and generates summary of the csv
files:-
library(bigmemory)
library(biganalytics)
x <- read.big.matrix("2005.csv", type="integer", header=TRUE,
backingfile="airline.bin",
descriptorfile="airline.desc",
2008 Sep 02
4
AgentCallbackLogin AddQueueMember
Hi
i have problem with AddQueueMember logic.
I need login Agent(Member) in asterisk.
use this option:
for example:
AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13)
and now i want to call to this Agent:
exten => _1XX,1,Dial(Agent/${EXTEN:1})
call to 113 and asterisk should call to Agent => 13 on interface SIP/ekiga.
This doesn't work, How can i do this on Asterisk 1.4(not
2007 Feb 13
3
AgentCallBackLogin vs AddQueueMember
I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *.
Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It
2007 Jun 07
1
AddQueueMember vs AgentCallbackLogin
Hi,
I'm currently migrating to 1.4 and have problems changing deprecated
AgentCallbackLogin to AddQueueMember.
I have dynamic queues and dynamic agents (MySQL Realtime), and
pseudo-dynamic agents.conf (with huge amount of possible agent
numbers).
Agent login is done trough manager API:
* AgentCallbackLogin
* QueueAdd
In 1.4 seems AddQueueMember can do all the same, but there is no such
2006 Jun 14
2
AddQueueMember and Local channels
Following on from a posting yesterday from Kevin, I have the following
in the dialplan:
exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ)
I am on extension 706.
From the CLI:
SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s
holdtime), W:0, C:0, A:3, SL:0.0% within 60s
No Members
No Callers
I call 709, get a console message
2007 Apr 14
5
SAMBA Problem - Users take ownership
Hi,
I have a problem with my Samba/WinBIND implementation. In folders shared by multiple people the last one to access and modify a file takes ownership of the file and changes the permissions so other users cannot make changes to the same file:
[root@atlas PLANNING RECORDS]# cd REGIONAL\ 1\ AIRLINE\ DOCS/
[root@atlas REGIONAL 1 AIRLINE DOCS]# ls -al
total 1232
drwxrws---+ 8 root
2004 Apr 27
1
Queue() with H option
Has anyone used the H option for Queue() with Callback queues? I want
customers in my queues to be able to jump out to voicemail when they get
tired of waiting, but in my setup when I pretend to be a customer and
press '*' [when I am waiting in the queue] I see the message 'User hit *
to disconnect call.' but then just jump out to the outer loop where
queued callers wait to
2007 Jul 05
1
Missing TRANSFER event in queue log when using Local Channels
Has anyone observed a problem where using Local channels with AddQueueMember
results in missing TRANSFER events?
Right now I'm using straight SIP channels when I call AddQueueMember(). I'm
contemplating moving to Local channels because the non-state-based
wrapuptime blows when you have a channel in multiple queues (they can hang
up and get a call immediately so long as it's from a
2010 Jan 18
5
errors appears in my time Series regression fomula
Dear all,
I found really difficult with the time series questions, please help me with this monthly airline series!
I have run the following r code, and there is an error appeared at the end. The data files was enclosed in the email.
I'm sorry the errors message appeared in chinese, but it says "plot.xy(xy.coords(x, y), type = type, ...) :
errors in argument has more than 3
2012 Nov 25
1
Error : Error in if (antipodal(p1, p2))
Hey,
I'm trying to build something like this
http://flowingdata.com/2011/05/11/how-to-map-connections-with-great-circles/
but with my own data in csv files.
The code runs well if I use the same csv files as the author, but with mine
, this is what I get
*Code*
library(maps)
library(geosphere)
map("world")
xlim <- c(-180.00, 180.00)
ylim <- c(-90.00, 90.00)
2010 Nov 04
1
Is queue Members priority supposed to show in the "queue show" command
Hi Everyone,
I am doing a queue show and I can't see any column that shows a queue member
priority. Is there any other command that can show the member priority on
the Asterisk 1.4x CLI?
We are using this format of dialplan to login agents:
exten => 123,Answer()
exten => 123,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 123,Hangup()
^^^^ Where 500 is the