similar to: queue_log analysis

I went to run my queue_log parser so that I could send out a monthly report to one of my customers, and I noticed that every valid call complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an ABANDON: Here is a complete-caller: 1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102 1123325020|1123325011.2|mainq|Agent/21|CONNECT|5

Hello, I am using Asterisk stable and have a question about the queue_log. It seems like in the past (although I can't find my old logs) that the exitwithkey produced a wait time entry. It would seem logical that you would want to track this. Right now it only shows the key they pressed, and the position they were in. I want to know how long they waited before they bailed. Right now I am

Does anyone know why i would get this RINGNOANSWER events in queue_log when clearly the agent is busy and call-waiting is disabled. 1309550595|1309550570.399965|2253|Local/05 at from-internal/n|CONNECT|2|1309550593.399966|0 1309550632|1309550533.399961|2253|Local/11 at from-internal/n|COMPLETECALLER|1|74|1 1309550663|1309550640.399969|2253|NONE|ENTERQUEUE||zzzzzzzzzz

Good afternoon list. I am facing a problem with the CDR and Queue_log tables (MySQL). The ABANDON events is being saved correctly in queue_log, but in the table CDR is not saving the registry of such abandoned calls. Apparently the CDR table is functioning normally, I have several records of links in it. From what I noticed, is only the events abandonment that are malfunctioning. With this

We need to make sure that all queue applications run on the correct system that the user agents that own the queue application are registered to. So when a server fails and the user agents register with their secondary server (which will always be configured to be the same server for those related agents) the queue application is running on that server and routed to correctly by it's peers.

Paul wrote > >;Pause/unpause Queue >exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)}) >exten => 424,2,Playback(unavailable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and articles I have

Well, I'm writing yet another queue_log analyser program in PHP, and I have noticed the following entry in my queue_log file from today: 1104796626|1104796618.532|queue|NONE|ENTERQUEUE||no 1104796664|1104796618.532|queue|NONE|EXITWITHTIMEOUT|1 So, pretty sure that I didn't make someone wait 30 minutes in my queue. extensions.conf snippet: [remote-oldnum] exten => s,1,Answer exten =>

Hello everyone, This is is my first email to this group. I'm am writing a small php program to pull some info out of our Asterisk's queue_log. I'm having trouble figuring out what some of the parameters mean. Here's an example: 1118098465|1118098465.47|salesq|NONE|ENTERQUEUE||"Ray Balbin 25" <(716)250-3405> I found a doc that tells me about everything from

Hi all Using asterisk 16.25.0 (I know it's a bit old) I'm trying to parse the realtime queue_log and I realized that not every call has a ENTERQUEUE event. I see that if there's an internal call to an extension that has a dialplan forward to a queue (no call is placed to the extension before calling the queue), the ENTERQUEUE event is not generated in the queue_log For calls from

Hi! I want to know the way that calls are answer in this case... I have queue1 and queue2, one agent that receive call from both queues. queue1 <- call1 queue1 <- call2 queue2 <- call3 queue2 <- call4 In my test the agent answer calls in this order: call1,call3,call2 and call4. I think this must be in this order call1,call2, call3, call4 like a big FIFO. Its ok this behavior? Could

Hi, I''m trying to use HTB for IPv6 packets. In the LARTC archive I found a thread on this issue where a solution was described. The idea is to mark a user-defined chain then use the fwmark for filtering. However my attempt wasn''t successful. I''m thinking of trying my luck with the u32 filter. This is what I did, any comment is greatly appreciated. Thank you all. tc

Hi, I'm playing with the agent/queue system. Everything work well with v1.0.3. but I want the 'Action: Agents' in the manager API that is only on the CVS version. So i switched to, but now the Queue/Agent system barely work. (my agent don't get the call) Where I can get a 'stable' CVS version? Or maybe, how I can solve my Queue/Problem? here is the detail: 1. I can

I have a centrally located shared imap folder location. We have several maildir folders with different file system permissions. They are for several groups of people who are loosely related for support purposes. All mail gets delivered to queue1 just fine. The files are group writable by group1. Some of the mail gets moved via imap to queue2. Queue2's maildir tree is configured with

Is it possible to distribute QUEUE information among several Asterisk nodes in a "multimaster" or "load balancing" setup? I haven't tried this yet but if one uses realtime with a clustered multimaster database and the queue agents/members are fixed SIP channels (eg. SIP/100) then I guess that the Queue app will be able to contact the member no matter to which Asterisk node

In http://www.voip-info.org/wiki-Asterisk+agents as followings, what type of channel of 28 and 29 is? agents.conf [agents] agent => 1001,4321,Wayne Kerr queues.conf [queue1] member => Agent/1001 extensions.conf exten => 28,1,AgentLogin(1001) exten => 29,1,Queue(queue1) I use the following in extension.conf with Vonage softphone account, it works well to call

How to get rid on following.. why its Invalid ? holler*CLI> queue show queue1 queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: Agent/7201 (Invalid) has taken no calls yet Agent/7202 (Invalid) has taken no calls yet No Callers -------------- next part -------------- An HTML

> -----Original Message----- > From: Watkins, Bradley [mailto:Bradley.Watkins@compuware.com] > Sent: Thursday, June 15, 2006 10:36 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] DUNDi Not Able to > HandleComplexFailoverSituations > > > Is it possible for you to explain in more detail the > situation involved.

Hello list, I don't know if anybody faced this issue, but I finally found a workaround. I am using an external program with an AMI connection to originate outbound calls to Local/ channels, and on the dialplan context I dial outside with the corresponding trunk according to the prefix of the dialed number. The problem here was CDR, more precisely the uniqueid. Reading these mail lists I

Has anyone observed a problem where using Local channels with AddQueueMember results in missing TRANSFER events? Right now I'm using straight SIP channels when I call AddQueueMember(). I'm contemplating moving to Local channels because the non-state-based wrapuptime blows when you have a channel in multiple queues (they can hang up and get a call immediately so long as it's from a

Hi, Well, in our case, it seems that the issue was being caused by announcements. That is, someone in QUEUE1 would be waiting 15 minutes.. and QUEUE2 would be waiting 5 minutes. The person in QUEUE1 would be listening to 'we're sorry you are holding so long, if you'd like to leave a message, press 1 now.. otherwise continue to hold'... and while they were listening to that an