similar to: Plea to support a much needed function for Call Centers in Asterisk.

Hello, I would like to have "whisper" channel spy (not private whisper) in Asterisk 1.2. I see here: http://www.the-asterisk-book.com/unstable/applikationen-chanspy.html That is only available for Asterisk 1.4. I wonder if there is any way to emulate it in Asterisk 1.2. For example, to "join" two calls: one to use a private whisper and other one to use a normal chanspy.

Hello Asterisk list, Hope you are all doing well! We are using the MixMonitor application to record the calls and under some situations the call can be spied using ChanSpy with whisper enabled. Sometimes the spying channel is a person who can interact in the call, and some other times it is a sound file playing a message. The problem is that for some reason the MixMonitor does not record whatever

> On Mon, 26 Mar 2007 10:42:38 -0700, Stephen Uhler wrote > > >>>GDrayer@guesswho.com said: > > > I have been successful using ChanSpy on a standard Dial call but when > > > attempting to ChanSpy on an incoming call that has been added to a > > > MeetMe conference (attempting to coach an agent that is speaking to a > > > conference of callers)

Hi all, How can I playback a file within an active call? I've tried with ChanSpy whisper mode like this (using AMI): Action: Originate Channel: Local/9999 at default Priority: 0 Variable: MSG=test Application: ChanSpy Data: SIP/1234-123 Async: 1 and in the dialplan: [default] exten => 9999,1,Answer() exten => 9999,n,Wait(2) exten => 9999,n,Playback(${MSG}) Where

* * hi, I have some qustions ... first one is ..chanspy in asterisk 1.4 version really work with whisper mode... and second is i got following error,when i using chanspy in 1.4. version.. when i dial 6008 ,it is connected ,but i can't able to hear the voice of the any one. when coversation between the 6002 to 6006. in my Console mode i got the following comment *CLI> -- Executing

Dear all, i'm using Chanspy to dynamically play a sound file on a specific channel. It works the caller and the callee can hear the file playing during their conversation. However, i'm also using Mixmonitor to record the call. The thing is, in the resulting wav i can of course hear the conversation, but not the sound which was whispering. Anyone knows how to let the whisper being

I have got time-limited calls with a warning announcement working now ..... almost. Something is going slightly wrong, because the call file that gets created to trigger the announcement is persisting even after both ends of the call have hung up. When a code is dialled, the user enters the context "time-limited-call". An announcement is played and the user then dials the number

Hi all, I succeed in injecting audio into one channel by mean of ChanSpy, but this audio cannot be listened correctly. I am using softphones for Android and iPhone and there are so many cuts so that they cannot understand what is said in the audio file. Is this because the total RTP bandwidth is too much?. Which codec and format should I use for the files played with Playback application?

I am still trying to figure out a reasonable way to exit the chanspy application in a dialplan. For the most part I understand how things are working and there is one change I would like to propose. The way the 1.4.23.1 code seems to work is that if there are no channels that match the chanprefix argument the chanspy code stays in a loop waiting for a new channel to come into being that matches

Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and installed it previously and had it working for home usage and for simply playing around. My background however is with Cisco CallManager, Cisco IPCCX for call centers as

Hello everyone, I'm looking for a way to play a sound file to an already established bridged call. It is meant for one party, but it's ok if both parties would hear it. Ideally, I'd like to be able to trigger this from the Management Interface with something like: Action: Playback File: tt-weasels Channel: Zap/nn However, I haven't seen anything like that being

Hi, I require some urgent advice/help concerning chanspy. We have a web interface that lists all bridged SIP calls (show channels concise) When we click on the call, our local extension rings. When we pick up to spy, parties involved in the call that we are spying on are suddenly unable to hear each other. This happens as soon as we start spying... why is this happening? We are using asterisk

built-in; This doesn=92t matter because the moderator would have to use meetmeadmin or the confbridge equivalent to control the other functions. The moderator would either need two phones or a phone and a web = interface. Let=92s say Yves=92 =93special conference=94 is 5555. The moderator = would start using this command Exten =3D> s,1,meetme(5555) The participants would do Exten =3D>

Hi Folks, I've been searching for an specific feature on asterisk and I found an e-mail from "John Todd" asking for the same thing. http://lists.digium.com/pipermail/asterisk-users/2004-May/045882.html To be able to listen (zapbarge, zapscan or chanspy) an specific channel and can talk to one side (the operator). That feature is very usefull in call centers in Brazil so if you want

hello list, i use the code below [macro-chanspy] exten => s,1,Authenticate(${ARG1}) exten => s,n,ChanSpy(SIP/${EXTEN:3},dqs) exten => s,n,Hangup app-chanspy] exten => _0071XX,*1,*Macro(chanspy,1234) exten => _0072XX,*1,*Macro(chanspy,5678) exten => _0073XX,*1,*Macro(chanspy,8910) but when i do 007100 for exemple i spy another agnet 102 or 103 any help please thanks and

thank you so much it work you must add 1 like below [app-chanspy] exten => _0071XX,*1,*Macro(chanspy,1234) exten => _0072XX,*1,*Macro(chanspy,5678) exten => _0073XX,*1,*Macro(chanspy,8910) best regards. 2015-03-11 19:48 GMT+00:00 Carlos Chavez <cursor at telecomabmex.com>: > On 3/11/15 12:48 PM, Salaheddine Elharit wrote: > >> hello list, >> >> i use

On 3/11/15 12:48 PM, Salaheddine Elharit wrote: > hello list, > > i use chanspy with the code below > > [app-chanspy] > exten => _007.,1,Macro(user-callerid,) > exten => _007.,n,Answer > exten => _007.,n,Authenticate(1111) > exten => _007.,n,ChanSpy(SIP/${EXTEN:3},dqs) > exten => _007.,n,Hangup > > > > i have a question related to chanspy

I did not install soxmix in my linux box. If you having issues with mixmonitor, you can put both legs of the call into a conference and record the conference -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matt Roth Sent: Thursday, April 13, 2006 1:20 PM To: Asterisk Users Mailing List - Non-Commercial

Hello all, OS OpenSuSE 10.3 * ver 1.4.26.2 zaptel ver. 1.12 Digium TE122 I have a request for remote users to be able to dial through the system so that the sales managers can barge/chanspy on the sales force. I have the DISA part working with authentication(rather straight forward) but what I can not figure out is how to enable the supervisors to be able to barge on these calls. Is there a

Hello I have a simple configuration to allow the admins to listen the agents calls: exten => _654,1,ChanSpy(Agent) exten => _654,2,Hangup() The problem is... even when the agents hung up... it seems the channels remain active: asterisk*CLI> show channels SIP/211-b3042018 654 at default:1 Up ChanSpy(Agent) SIP/211-b3fbf768 654 at default:1 Up ChanSpy(Agent)