Displaying 20 results from an estimated 10000 matches similar to: "Unattended Agent Login"
2005 Jan 30
5
agent logoff
I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #).
Any ideas how can agents logoff?
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2010 May 14
1
Agents
I've been trying to get the hang of Agents and Queues and I must say
its a little unclear as to how things work.....
So maybe someone has some better idea....
2005 May 17
1
Agent Login/Logout
This may be a stupid question, but I couldn't find anything on the
wiki about it or on google.
I have about 5 agents in my call center. I want them to login using
agentcallbacklogin. The reason being is that I don't get so many
inbound calls. We mostly make outbound calls. Therefore, during the
times where we don't get calls, I want my agents to manually dial
out. When calls
2004 Dec 02
1
Agent Login "Play a file"
Good Day list,
Anyone know if there is a way to have the AgentCallBackLogin
function play a voice file after the agent picks up the phone?
If this is not an available feature, any ideas on the difficulty
in making this feature?
Example:
Extensions.conf
exten?=>?700,1,AgentCallbackLogin(${CALLERIDNUM}|?AnnounceCAllQue-TechSu
pport?);
.......
exten => s,6,Queue(queue1)
2007 Jan 11
1
Problems with agent dynamic login
Hi folks,
I'm running asterisk 1.2.10 and I need to use agent dynamic login. I
read some doc and follow some tutorials but the agents can't login into
the queue. Asterisk ask to me to dial the password agent and after
this, it doesn't do nothing ( it doesn't tell login ok or login
incorrect..). In the * console if I do show agents, any agent are logged.
Any help will be
2006 Nov 16
2
installing asterisk for Ubuntu Synaptic
I have an Ubuntu system and went into Synaptic and checked asterisk for
installation. Once installed, I started it with /usr/sbin/asterisk -vvvgc
and got the following output with several errors and notices. Do I need to
do more or are these ok? I expected to have some conf files in
/etc/asterisk but there is nothing there.
Thanks!
Created by Mark Spencer <markster@digium.com>
2004 Oct 01
1
Agent Login Problems
See comments below.
Henry Devito wrote:
> Here's the problem. When I call 555 to login, it asks for the agent
ID
> which I enter as 501, it asks for the password which I enter as 1234,
> then it asks for the extension I dial 501 It then says that extension
is
> not valid. What am I missing? Of course 501 is valid I can make and
> take calls from it now.
>
>
>
2004 Oct 06
1
how does agent logoff if you supply extension?
Per the wiki:
Logging off
1. call the extension for AgentCallbackLogin
2. enter your password followed by #
3. when asked for the extension number just press #
But if your exten=> is this:
exten => 2010,1,AgentCallbackLogin(3333|3044@mycontext)
How do they logoff per the wiki's directions? If you use ACBL as above, it
never asks you for the extension number because you have
2004 Jul 16
1
Patch to test: Never say goodbye to an agent :-)
http://bugs.digium.com/bug_view_page.php?bug_id=0001693
This patch adds a lot of options for AgentLogin/AgentCallbackLogin
Please test and respond in the bug tracker!
/O
-------------------------------------------------------------------------------------
"This patch adds quite a few new features into __login_exec () of channels/chan_agent.c for AgentLogin() and AgentCallbackLogin(). Only
2007 Feb 13
1
Using Dynamic Groups instead of AgentCallbackLogin - how to log which agent took the call?
Hello all.
I'm setting up a new call center PBX using * v1.4, and figure it's better to
go with AddQueueMember over AgentCallbackLogin. The functionality of
AgentCallbackLogin still works, but without a firm idea of how long it will
be in the codebase, I'm wary of building a system on top of it.
The basic mechanics work, but I'm having some trouble on logging. With
2004 Feb 02
4
agent autologoff
Can anyone confirm that the feature listed below works? I'm using
AgentCallbackLogin and it never seems to log the agent off if they don't
answer.
/etc/asterisk/agents.conf
; Define autologoff times if appropriate. This is how long
; the phone has to ring with no answer before the agent is
; automatically logged off (in seconds)
;
autologoff=15
--
Go to
2004 Sep 25
3
Queue and Agent functionality
I've seen alot of posts lately on Queue and Agent functionality, and
alot of hacks to make them do different things that most call center
managers want.
In the sake of doing this one time, I'd like to develop a single list
of request so we can consolidate a feature request for the Queue/Agent
system.
Here are the ones that I run into the most:
1. Queue should know the status of agents
2003 Nov 27
1
Agent Logoff inability when calls are being received from queue
Hello everybody,
I have started using Asterisk in a call center with ACD.
I have noticed something and I wonder if anyone knows whether it is a
bug or a feature!
I am using Queue application to ring a number of agents that have logged
on using AgentCallbackLogin.
Now, while an agent receives a call from the Queue they cannot logoff
using AgentCallbackLogin. Instead the Agent is asked for
2004 Sep 01
1
Agents Log off
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Hi List,
I'm using the apllication AgentCallBackLogin so agents can login to a
queue. They just need to
enter the password, the CallBack Extensions is the ${CALLERIDNUM}
Is there a way to AgentsLogOff withou using the AgentCallBackLogin
application. I don't want the
user to enter they CALLERIDNUM.
Regards
-----BEGIN PGP SIGNATURE-----
2005 Feb 11
2
Can agents login be permanent across Asterisk restarts ?
Hi,
I noticed that agents logins (agentcallbacklogin) are reset if Asterisk is
restarted. Can this be avoided in some way ?
Regards,
Rob.
2006 Apr 12
1
Callback Agents and Dial 'g' option
I'm unable to get the Dial option 'g' to work with callback agents. The plan is
to use it so that I can redirect a customer to a menu so they can rate the call
they just had with the agent. However, when the agent hangs up the call does
not continue in the dialplan.
I login with the agent. Call joins the queue. The agent and call get
connected. The agent hangs up and the call
2006 Aug 11
2
AgentcallbackLogin()
Can someone tell me why this is not valid...
[start]
exten => 1000,1,Answer
exten => 1000,2,Wait,1
exten => 1000,3,AgentcallbackLogin(1000||2000@Local)
exten => 2000,1,Macro(DialProxy,115551212)
exten => 3000,1,Queue(testq||||45)
while this is:
[start]
exten => 1000,1,Answer
exten => 1000,2,Wait,1
exten => 1000,3,AgentcallbackLogin(1000||2000@start)
exten =>
2005 Jan 03
2
agent with queues remain unavailable during transferred call
Hi,
I'm seeing something I'd like suggestions on:
I have a queue with agents that log in using agentcallbacklogin. The
extension that is logged in with is a Local channel. Now, if a call
comes in to the queue and is handled by an agent (in our case using
Cisco 7960 SIP phones) and transferred (attended) to another extension,
the agent remains unavailable during the remains of the call.
2007 Sep 18
1
Queue agents w/ DUNDi
All,
I'm trying to configure queue agents w/ a DUNDi setup so that an agent
can login to whatever server they please w/o any custom setup. In
general this seems to work, agents login w/ AgentCallbackLogin into the
incoming context (not a special queue context) and can receive queue
calls.
The problem is that since the incoming context is the same context as
the normal incoming call context,
2007 Jun 07
1
AddQueueMember vs AgentCallbackLogin
Hi,
I'm currently migrating to 1.4 and have problems changing deprecated
AgentCallbackLogin to AddQueueMember.
I have dynamic queues and dynamic agents (MySQL Realtime), and
pseudo-dynamic agents.conf (with huge amount of possible agent
numbers).
Agent login is done trough manager API:
* AgentCallbackLogin
* QueueAdd
In 1.4 seems AddQueueMember can do all the same, but there is no such