similar to: call center design question

Could someone give me a 10,000 foot view of what the differences are between Ser and Asterisk? I'd like to implement one or the other handle a small number of local ip phones, tie a couple of asterisk (or ser) machines together across the Internet, implement a couple of FX gateways (to handle incoming pstn calls, and for outgoing pstn calls), and use features mostly common to pbx's. No

Everyone-- Here's a cost analysis, rather crude and inspecific, of using Asterisk to implement a phone system. I'm really quite naive and new to all this, so I'd appreciate any corrections, tips, pointers, etc, from those in the community, who have far greater experience, knowledge, skill, etc. than I. Am I forgetting something important? Am I way off in my estimates? The Minimum

I'm having a little trouble adding my linux machine to my Windows NT domain... anyone know how to resolve this issue: [root@dev-zope-knox01 root]# smbpasswd -r admin1 -j CTI1 cli_net_auth2: Error NT_STATUS_NO_TRUST_SAM_ACCOUNT cli_nt_setup_creds: auth2 challenge failed modify_trust_password: unable to setup the PDC credentials to machine ADMIN1. Error was : NT_STATUS_NO_TRUST_SAM_ACCOUNT.

hi all, Can someone help me with a kind of howto build call center around asterisk with all the necessary features like CTI, call recordings, call spying, real time monitoring etc? I will be glad if it is an open source code. Regards -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi All; I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way: 1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information? 2) If I can create skill groups and then the agent will login to this skill group. 3) What about reporting to check the call center performance?

Hi list; I am looking for an application that can be used with call center, in this application we can integrate the telephony part of the call center (like CTI Client ad so on), any one can advise for a good application to be used with Asterisk Call Center? - Note: The application to be customized easy, to be able to use it with Banking, Telecom, Oil, .. etc. Regards Bilal

Been around asterisk for two-plus years, but need a little input from the list on this topic. Have a potential client that wants to replace their old key system with *, but they want to integrate a commercial message service (they pay a monthly fee to have special MOH messages generated) into their system. The messages are essentially delivered to this customer via older generation audio

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I have read the user reports on the Aastra 480i SIP phones, but the last report is from October, and the advice was to stay away from these units. I was looking at the cisco 79XX series or the SPA-941's, but they don't have backlit displays. I also like POE support so I don't have to run multiple wires to the phones and makes for a neater look. I dislike the looks of the SNOM

Has anyone had any experience using asterisk for a 911 call center? Does anyone know of any reason why it would not be suitable? As far as I know all 911 call routing takes place at the CO switch so a regular T1 line should work fine. I understand that there is support for ACD in asterisk and that is should be possible to implement screen pop (CTI). Any comments? Gene Kochanowsky Solution

Hello All, I am trying to figure out which way to go for a quad port fxo solution with a good echo can on it. My options are the sangoma remora, a mediatrix fxo, or something similar. The issue is that I would need a good EC. This would be on about a 9000 foot loop, and the lines don't function well on a spa-3000 or zaptel tdm 4 port card. Anyone have experience that drives them in a

I hope this question is sufficiently different from the other requests for book recommendations that it's not repetitious. If not, I apologize in advance. I'm curious what standard reference books working statisticians, or biostatisticians, have within easy reach of their desk. I'm a computer systems administrator, and have a two-foot bookshelf directory under my monitor that contains

I am having a really hard time getting gnophone working with asterisk. Gnophone tries to register with my server but there is no response. I can direct incoming calls to gnophone but if gnophone answers them, asterisk does not recognize it. Here is my configuration: iax.conf [jambo] type=user host=dynamic defaultip=136.159.99.100 permit=136.159.99.100 username=jambo secret=fubar

Hi folks, I've been prompted to look at using isohybrid for the Debian CD images that I'm producing. This looks like a good plan for the i386/amd64 images we make, so as to make them bootable from USB by default. However, it's likely to make things slightly more difficult in terms of producing the images themselves: we want to make them available via jigdo as well as via full download

Hi all, I installed all needed RPMs by GnoPhone to be installed without problems but when attempting to install GnoPhone itself I get this message: # rpm -Uvh gnophone-0.2.4-1.i386.rpm error: Failed dependencies: mozilla >= 0.9.2 is needed by gnophone-0.2.4-1 libgtkembedmoz.so is needed by gnophone-0.2.4-1 libgtksuperwin.so is needed by gnophone-0.2.4-1 I'm using

On Sun, Aug 17, 2003 at 03:44:21AM -0500, Gnophone Support wrote: > Hello, and thank you for registering at gnophone.com. Your login > information is listed below: > > Username: miernik > Password: ******* > IAX Phone Number: 17002916107 > > Please login as soon as possible to > http://x.linux-support.net/directory/ to complete the

How do I get Gnophone to register to my Asterisk server? I have set up iax. conf as follows: [tim] type=friend ;username=tstornes host=dynamic ;defaultip=207.194.60.56 secret=1111 context=from-iax callerid => "Tim" <5000> auth=plaintext qualify=10 permit=0.0.0.0/0.0.0.0 and extensions.conf includes a section in the context from-iax: exten => 5000,1,Dial(IAX/tim/s|100|r)

Hey all...I'm trying to use gnophone to connect to my asterisk box behind my firewall..I thought I could just setup a tunnel with something like ssh host.com -L5036:asteriskserver:5036 and just change my gnophone to connect to localhost:5036 but I never see anything happen on the asterisk server. I'm even trying this on the same network just in case there is something funky with NAT.

DOes anyone have any good suggestions as to good SIP or IAX clients for linux? I have set up and am currently testing asterisk in a controlled environment. I have gnophone running on one of my boxes but the gnophone site has been down. So I can't seem to fing the IAX and Ix-devel rpms or the gsm and gsm-devel rpms. So that prevents me from setting up gnophone on another box. I am

Since the 3000 has been out for a little while, has anyone done a review of the product? (couldn't find anything on google for wiki). Can the fxo and fxs ports be used as two independent channels? Is it really read for prime time? Etc. Rich