Displaying 20 results from an estimated 2000 matches similar to: "app_queue, fewestcalls and leastrecent logic"
2010 Jan 12
2
is roundrobin and rrmemory the same meaning?
Dear all,
I can't understand the diff between roundrobin and rrmemory strategy.
Could you explain for me ?
and is roundrobin means each available interface ring once or several
times and ring another?
; A strategy may be specified. Valid strategies include:
;
; ringall - ring all available channels until one answers (default)
; roundrobin - take turns ringing each available interface
;
2004 Dec 30
1
Queues strategy
Seeing as the "leastrecent" strategy does not work for us (it will
*always* call the leastrecent agent, even if that agent is busy, and
will not move to the next agent) I thought I'd try the roundrobin strategy.
This seemed to work - however, I had my supervisor telling me today that
a certain agent seemed to be getting most of the calls - and when I
checked, out of 50 inbound
2003 Aug 02
1
SIP app_queue
I noticed a few issues with app_queue just wanted to know if its sip
related or ata186 related:
Ext 111 and Ext 112 are dynamically loged into the queue via
AddQueueMember.
Call hits queue with fewestcalls routing.
Rings ext 111 if 111 doesn't answer. It rings ext 112. If for some
reason ext 112 doesn't answer it rings back to 111. Again at this point
ext 111 isn't answered it
2006 Jun 01
3
app_queue and Real roundrobin
Hey guys,
i'm wondering if there is any good way to get app_queue working in real roundrobin strategy. The idea
is to specify a call list of, lets say, 3 agants. Those agents should always be called in the correct defined order.
So all calls have to get the following agent priority: 1st Agent -> 2nd Agent -> 3rd Agent
I've actually solved that by defining penelty for the accounts,
2005 Jul 21
1
Queue issues: timeout and leastrecent strategy
2005 Feb 15
1
Queue strategy
Just woundering if the intentend functionality of leastrecent and
fewestcalls it to continually dial only the first chosen ext. in the queue.
In other words if a memeber is logged into the queue but doesn't answer the
call the call never moves on in my configuration from that ext. This could
be really bad!!!!
Thanks
[support]
announce-frequency=45
strategy=leastrecent
music=default
2005 Apr 01
7
Queues
Dear All,
I've got a working asterisk installation which I need minor help from.
Currently, I'm running a Sales Queue, which is answered by a selected group
of people. Here are my queues.conf
[sales-hotline]
strategy = roundrobin
timeout = 10
member = SIP/602
member = SIP/603
member = SIP/701
member = SIP/604
After calls come in, it works fine, however, I notice that even when
SIP/602
2006 Jun 27
0
(no subject)
Hi,
I have the same problem with the queue configuration
When I receive 2 calls only 1 phone ring even if more agent's phone are
free.
The second call will go to an other agent only if the first call is pickup.
Somebody have a solution ?
This is my config file :
Queue.conf
[general]
;
; Global settings for call queues
;
; Persistent Members
; Store each dynamic agent in each queue
2010 May 04
1
problem with ringinuse=no, queue members receive randomly two calls
Dear all
on a debian amd64 i've installed (from source) asterisk 1.4.30
On the system we have in average 50 concurrent calls in queue and 40
sip members.
I'm experiencing an apparently random problem:
sometimes some users receive 2 calls from asterisk, apparently
ignoring the ringinuse=no settings.
It appears on users that are members of many queues
As you can see from the log, the
2005 Jul 07
1
Queues and busy agents problem
Hi
I have a problem with the queues on Asterisk. The setup is Asterisk@Home
v1.0 with Asterisk 1.0.7.
I have 1 queue (4500) set up, with leastrecent strategy. There are no
agents configured in this queue.
Agents log in by dialing 4500* on their phones. All incoming calls are sent
to the queue. Calls wait 120 seconds in the queue, and are then sent to
voicemail extension 310.
My problem is
2007 Jul 27
1
Queues strategy "leastrecent"
Hi,
I've recently upgraded Asterisk to the latest version 1.4.9
on a PBX that manages several queues, but at least on one queue strategy
(leastrecent) it doesn't seem to be distributing the calls has it should.
I think this strategy should work like this:
a) Make a list of available agents and their idle time (time since last
call) and
2008 Mar 17
2
Order of queue member list
We just recently upgraded from Asterisk 1.2 to 1.4, and quickly noticed
a change in the behaviour of the queues--a change that we cannot live with.
We've used AddQueueMember/RemoveQueueMember to manage logging into and
out of our queues for over a year now with Asterisk 1.2, and in that
version the queue members were sorted in such a way that the person who
had been logged in the longest
2004 Oct 01
1
Agent Login Problems
See comments below.
Henry Devito wrote:
> Here's the problem. When I call 555 to login, it asks for the agent
ID
> which I enter as 501, it asks for the password which I enter as 1234,
> then it asks for the extension I dial 501 It then says that extension
is
> not valid. What am I missing? Of course 501 is valid I can make and
> take calls from it now.
>
>
>
2003 Aug 08
3
queue / agent documentation
We're moving a somewhat complicated call center over to an Asterisk system,
and I'm looking for documentation on queue/agent configuration. So far I
haven't found anything on the Digium or Asterisk websites, and I was hoping
that someone could point me in the right direction.
Thanks,
Devon
2005 Feb 02
8
howto answer a call in a queue
hello i need to know how to enable the feature in the agents.conf to make
the users got to press # to answer the call when is in the queue and the
agent is logged in.
at this time the call enters the queue and the agents who is logged in
only beeps once and then the call enters automatically.
can anybody help me??
TIA
Edgar
2007 May 03
1
Autologoff
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2004 Apr 23
1
Call Queues, Call groups
Is anyone successfully using call queues and call groups? If so do you have
an example configuration?
The wicki and mailing list information I found is pretty old.
Thanks!
Paul
pmahler@signate.com
2007 May 16
2
Asterisk Queue Problem - Automatic Call Distribution
Hi all,
I am seeing a strange problem with Asterisk queue. I am not sure if it's my
configuration which is wrong or there's something with Asterisk.
I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i
tried to call the extension number directing to the queue, the MGCP phone is
not ringing. However, it is fine to call the MGCP phone directly. The
strange thing is
2010 Dec 26
1
Asterisk 1.8 Realtime Queue not working
I have configured my mysql database by following this link
http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue
The only difference is that I am using ODBC instead of MySQL with Realtime.
Within extensions.conf I have the following for my queue
exten => 9**2**1611,1,Answer
exten => 9**2**1611,2,Queue(irock.com,tT,,,300)
exten => *50,1,Answer
exten =>
2008 Jul 28
0
Common Inter-Queues Leastrecent Strategy
Hi list:
Is there any way, to set a common inter-queues leastrecent Strategy, i'm
searching a Behaviour like this:
2 Queues Q1 and Q2
2 Agentes A1 and A2
Both agents are in both queues.
First Call in the system is for Q1 and is answer by A1
The next call in the system is for Q2, both agents are free,
the system deliver