search for: recordintro

So, incoming calls on zap work just as I expect them - an intro is played, the caller hits 1 for sale 2 for support or dials an extension. I'm using the privacy option for all extensions. When calls come in from zap, they caller is played the priv-recordintro recording, they say their name, and everything happens normally from there on out. However, when the call comes in from sip and id dropped into the same context, they never hear priv-recordintro, and the callee gets the unknown caller message, but from there the call can proceed as normal. I&...